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quality issue prevention

The Importance of What is NOT Happening

Quality must be an assumption. The problem with assumptions such as service and quality is that people lose focus because there is little conversation about the topics when "all is well". People are typically not rewarded for things that don't happen. For example, if there is a crisis, people [...]

Quality Tips

Manufacturers can no longer count on customer loyalty but they can expect customers’ continued demands for quality products and service.Quality has seemingly fallen out of favor in terms of the number of articles and attention in industry circles; however, it remains a bedrock principle for customer service and profitability [...]

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