A commitment to stellar customer service is an ongoing process in which resources need to be dedicated to continuous improvement and exceeding customer expectations.In almost every client, trade association and trusted advisor meeting I attend, service emerges as a hot topic. In today's Amazon-impacted world, our expectations are high. [...]
Become a little more obsessed with what your customers want even before they know what they want to keep them your customers for a very long time. One of our clients has a healthy obsession for the customer! It might drive some of his employees a little mad but [...]
Empower your operation by arming yourself with knowledge of supply chain trends. See the top four I learned from the APICS International Conference. One of the reasons we attend the APICS International Conference is to understand what is trending in supply chain today. Which topics are "hot"? Logistics - [...]
What happens when you have a break in your supply chain? Do you have contingency plans in place to mitigate business interruption?Supply chain risks abound! Just look at the recent bankruptcy of Hanjin. It created havoc in the global supply chain. Ships were virtually stranded on the water. No [...]
Start with building a customer service culture with your employees to give your clients reason to come back and refer you to others. Although we work on many topics impacting manufacturers and distributors, we have found that the most popular - and vital - is customer service. Prior to [...]
Cross-functional coordination is vital to business success. Agreement on simple coordination techniques starts with clear and frequent communication.Although working cross-functionally is a basic tenet in every organization we’ve ever seen, it remains elusive to many. Certainly the topic arises frequently no matter what product or service is offered as [...]
Are you keeping close tabs on your inventory management practices? Improving just one aspect of your inventory can lead to improved service, margins and cash flow. Inventory management remains a timeless and vital topic for success. Every so often, we get away from talking about it on a consistent [...]
