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The Rush on Talent & How to Discover Your Hidden Talent

During the pandemic, there was a mass exodus of talent. Talent started dropping like flies during the shutdown. People reevaluated their career and life. Several decided to retire early. Others decided it was a good time to change careers [...]
2021-07-28T14:46:31+00:00July 22, 2021|Categories: Customer Experience, I've Been Thinking, Talent|Tags: , , , , , , |

How to Get Out of an Escape Room & What It Has to Do With Work

June 9, 2017 My ProVisors group had two competing teams working to get out of an escape room (my team is pictured below).  Thanks to James Valmonte for such a great idea and coordination!  It was an exciting experience to work through the clues and figure our way out of [...]

2020-10-01T22:35:26+00:00June 9, 2017|Categories: I've Been Thinking|Tags: , , , , , , |

Are You Asking Good Questions?

There is a shocking number of clients and colleagues that struggle, gather teams, run kaizen events and do all sorts of other activities (and throw good money after bad more frequently than anyone cares to admit) to improve operations (improve the customer experience / service levels at greater profit [...]

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