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Are You Likable and the Impact It Makes

December 11, 2019 Several situations have arisen lately that made me think about the importance of whether you are likable. First of all, let's just say that in consulting, if you aren't likable, you won't be around very long. People prefer to work with people they know, like and [...]

Southwest, JetBlue and How People are the Brand

May 29, 2018 I heard Ann Rhoades, former VP of People for Southwest and JetBlue speak at an Executive Forums meeting. When JetBlue surveyed their customers to find out what influences loyalty, the results were a bit surprising in that products/ services, operational performance (on-time arrival) and pricing weren't [...]

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