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value-added service

Why Customer Service Trumps All!

Start with building a customer service culture with your employees to give your clients reason to come back and refer you to others.Although we work on many topics impacting manufacturers and distributors, we have found that the most popular - and vital - is customer service. Prior to the [...]

Repeat Customers Come Back for Service

Implementing sound customer service practices not only ‘wow’ your customers, but keep them coming back and referring you to others.Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service. A recent example pops [...]

Repeat Customers Come Back for Service

Implementing sound customer service practices not only ‘wow’ your customers, but keep them coming back and referring you to others.In today’s world, quality must be an assumption; thus, the key is to stand out in the crowd with service. A recent example pops to mind. I was driving on [...]

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