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The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.
2022-09-04T20:51:31+00:00June 10, 2022|Categories: Customer Experience, I've Been Thinking|Tags: , , , , |

LMA Advocate 2020: Shannon Reininger – Tips for Success

September 20, 2020 In 2015, we kicked off the LMA Advocate awards to recognize those people who have been instrumental to our growth and success.  We started with 10 people to celebrate the 10 years since we started the business and we now add one each year. Although I’ve learned [...]

The Future of Technology

The Future of Technology Technology is a tricky topic. On one hand, almost everyone has put technology and ERP implementations on hold due to concerns about COVID impacts and to conserve cash. On the other hand, it is the best time to gain employees' attention and focus to upgrade [...]

What’s Going on in the World of ERP & Business Intelligence?

How Do ERP Systems Work? I am excited to be featured in SelectHub's extremely popular and recently updated article, "How Do ERP Systems Work?". It provides a good foundation into the world of ERP and what you'd do with an ERP system. Although most clients have an ERP system [...]

Immediate Strategy to Thrive in Supply Chain During the Pandemic

Do you want to be Amazon or Sears? Sears used to be the Amazon of its time, but they failed to change with the times. There is little life left in this former powerhouse of retail. On the other hand, Amazon continues to evolve and is clearly doing quite [...]

2022-09-10T06:12:56+00:00May 11, 2020|Categories: Supply Chain|Tags: , , , , , , |

Do You Have a Network?

January 9, 2020 Do you have a network of people you can go to for answers, help, introductions, and more? My network is not only very important to my business but it is also very important for my personal life. Starting with business, I can definitely say that LMA [...]

Value Based Pricing

An overarching theme from our pricing and profits presentation relates to value based pricing. It was unanimous – every CEO believed that value based pricing was the best direction to go. Yet, it became muddier in figuring out how to move towards value based pricing in his/her particular situation. [...]

The Amazon Effect Won’t Die!

We have been writing countless articles about the Amazon Effect for many years as customers have the upper hand. In essence, if you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon [...]

2022-09-10T06:24:09+00:00September 10, 2019|Categories: Amazon Effect, Customer Experience|Tags: , , , , , , |

Is CRM Valuable?

A Client Question When clients decide to upgrade ERP, they also look at CRM (customer relationship management) because it makes sense to align the technology infrastructure into a common platform that will be fully integrated and scalable. However, what if it isn't part of an ERP project? When does [...]

Global Consultants & The Value of Diversity

November 27, 2018 When I was in Australia last week for a meeting with my global consulting strategy group, it hit home that there is power in diversity.  We represent 4 countries (Australia, Japan, U.S. and Canada), a diverse group of company types (from tiny to Fortune 100 businesses [...]

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