The Importance of Customer Service
LMA Advocate 2020: Shannon Reininger – Tips for Success
September 20, 2020 In 2015, we kicked off the LMA Advocate awards to recognize those people who have been instrumental to our growth and success. We started with 10 people to celebrate the 10 years since we started the business and we now add one each year. Although I’ve learned [...]
The Future of Technology
The Future of Technology Technology is a tricky topic. On one hand, almost everyone has put technology and ERP implementations on hold due to concerns about COVID impacts and to conserve cash. On the other hand, it is the best time to gain employees' attention and focus to upgrade [...]
What’s Going on in the World of ERP & Business Intelligence?
How Do ERP Systems Work? I am excited to be featured in SelectHub's extremely popular and recently updated article, "How Do ERP Systems Work?". It provides a good foundation into the world of ERP and what you'd do with an ERP system. Although most clients have an ERP system [...]
Immediate Strategy to Thrive in Supply Chain During the Pandemic
Do you want to be Amazon or Sears? Sears used to be the Amazon of its time, but they failed to change with the times. There is little life left in this former powerhouse of retail. On the other hand, Amazon continues to evolve and is clearly doing quite [...]
Do You Have a Network?
January 9, 2020 Do you have a network of people you can go to for answers, help, introductions, and more? My network is not only very important to my business but it is also very important for my personal life. Starting with business, I can definitely say that LMA [...]
Value Based Pricing
An overarching theme from our pricing and profits presentation relates to value based pricing. It was unanimous – every CEO believed that value based pricing was the best direction to go. Yet, it became muddier in figuring out how to move towards value based pricing in his/her particular situation. [...]
The Amazon Effect Won’t Die!
We have been writing countless articles about the Amazon Effect for many years as customers have the upper hand. In essence, if you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon [...]
Is CRM Valuable?
A Client Question When clients decide to upgrade ERP, they also look at CRM (customer relationship management) because it makes sense to align the technology infrastructure into a common platform that will be fully integrated and scalable. However, what if it isn't part of an ERP project? When does [...]