The Amazon Effect: How Higher Customer Service Standards Impact Your Business and What You Can Do to Thrive
LMA Consulting Group conducted a customer satisfaction survey which asked manufacturers and distributors about the impact Amazon and mega-distributors like Amazon are having on customer expectations and their impact on the business. Learn about the results including statistics such as 65% feel customer service gaps vs. Amazon-like offerings and 24/7 accessibility is becoming a must.
The Skills Gap
LMA Consulting Group partnered with APICS Inland Empire to conduct a skills gap survey which asked hiring managers and human resources professionals about recruiting and employment trends in manufacturing and distribution. Learn about the results including statistics such as 77% of manufacturers and distributors are facing challenges finding skilled workers for new positions and to replace those workers who have left.