Published February 6, 2015

I’ve had a few client situations arise this week which brings the critical importance of implementation to the forefront. The best plans are useless if not implemented. Similarly, I’d take a “good” plan with an exceptional implementation team any day over a “great” plan with a “so-so” implementation team.

For example, if you determine that you can improve your customer service and reduce your inventory levels by implementing a specific plan of action, little is achieved if you do not explain the plan, ask for input, incorporate changes that make sense and provide education and training for the roll out. Unfortunately, it is not uncommon to end up with worse results by partially implementing the plan and not bringing key people on board with the process upfront.

In another example, we were collaborating about implementation timing. There were true risks on both sides. By talking through the scenarios and intended results and risks, the best path forward emerged. Since implementation is vital to any project’s success, it makes sense to take a step back and think through options.

One tip to implement this week:
Think about a project you are in the midst of implementing or thinking about implementing. What can you do to “stack the deck” in the favor of success? How can you bring the best team members to the party? Can you develop metrics to keep the implementation focused? I have no doubt that, at a minimum, you can ASK the implementation team and related parties for ideas and feedback. Undoubtedly, your chances of greater success will improve.