It is interesting to sit back and watch as companies spend millions of dollars on strategy formulation, just to achieve minimal results due to poor execution. Yet, the process repeats constantly – more money is dumped into strategy formulation, 3 ring binders, fancy Power Point slides, etc. On the other hand, I’ve found that strategy doesn’t fail in formulation; it fails in execution. So, why not focus the resources on execution? In my experience, it might be due to the fact that execution isn’t viewed as the exciting or “high-level manager” activity. Give me a company that is excellent at execution with an “ok” strategy anytime vs. a company with an awesome strategy with “ok” execution. This is the same reason that 70-80% of mergers and acquisitions fail to achieve the intended results – they typically fail in execution. So, what is the key to execution? People and process.
Let’s start with people. As my HR mentor says, “the ‘right’ people are your #1 asset”. In my experience, I’ve found that if the right people are in place, the execution of the strategy succeeds. It is as simple as that. Why? The right people fully understand the strategy – they ask questions, find out how it fits in with current processes, what it requires vs. current skill sets, roles, etc. Once they understand the strategy end state, they help the employees, customers, suppliers, and any other key parties understand the end state, why it is important to the company, how they fit in, etc. I’ve found that once people understand where they are going, why they are going there, how they fit in, and how they provide value to the vision, a successful execution follows. Who better to figure out the details of how to get to the vision end state than the people deeply involved in the day-to-day work required to achieve it? I’ve also found that company culture is a key to success, as the cultures that value people and see people as a #1 asset vs. a number are the ones that will be better equipped to execute strategy successfully.
Next, process is a close-linked second. People execute with processes. It is key that well thought out processes, systems and plans are utilized in execution. Otherwise, chaos ensues. For example, I worked with a team to reduce manufacturing waste in two, completely separate plant environments within the same company – one entrepreneurial with limited process knowledge and one highly process driven yet inflexible. At first, the environment with limited processes had bouts of chaos – it is hard to figure out the cause of manufacturing issues if you have no systematic way of analyzing the situation. On the other hand, the highly process-oriented environment had significant issues in running a product typically run in the other plant, due to a lack of people with the skill sets and knowledge in the entrepreneurial aspects of running the product line. After a bit of trial and error and debate about people vs. process, we found that the “winning formula” was to value the right people / team (it was especially helpful to bring the two cultures together to leverage the best of both) “and” to value processes – develop standardized processes, document and measure, perform root cause analysis, adjust and start again. By combining the best people and solid processes, we were able to achieve significant waste reductions, which flowed straight to the bottom line.
By focusing on people and process vs. debating the fine points of strategy (in essence, go with the 80/20 of strategy formulation), you are much more likely to have a successful strategy execution. And, even if it isn’t as exciting as debating the fine points of strategy, it is what will give your company a leg up on the competition, which is becoming more and more critical in the current, global business environment.