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I am wrapping up a holiday (as they call it here) in New Zealand. Thanksgiving is our last day before heading home. With that said, I’m reminded of the meaning of Thanksgiving because the driver that picked us up from the TransAlpine train station (which is a beautiful ride through the mountains from the west coast to the east cost of New Zealand which also happens to double for the Murder on the Orient Express in the movies we learned today) went over and beyond to ensure we were taken care of and comfortable. The train arrived late and so we missed our plane by a few minutes. After amazing assistance by the Air New Zealand manager, we had the last 3 seats and one standby seat on the last flight out. Our driver stayed with us and even went to the gate to see if I would get on stand by before leaving because he would take me to a hotel and arrange for everything so that we would have virtually no hassle. Talk about above and beyond! Are you going above and beyond for your colleagues, customers, suppliers and family?

I found this to be funny so I don’t care that it doesn’t really apply to my story :-). Hey, after all, in New Zealand, I’m on a different drummer anyway – sheep anyone?

One tip to implement this week:

Think about who you should go over and beyond for during Thanksgiving weekend and upon your return to work. Perhaps you should choose that “difficult” colleague or family member and SEARCH for something in common. Can you find something nice to say? Or just lend a helping hand and don’t expect credit.

And, of course, remember to THANK your family for supporting you, your colleagues for making 40 hours + per week more pleasant than it would be otherwise (or, who knows, you could really love every minute of your job!), your customers for choosing you…..how about thanking your employees for choosing you too? After all, employees can choose too. Why not be the leader everyone flocks to support?

With that said, I would like to THANK YOU for being important to me and LMA Consulting. Happy Thanksgiving!

Thanksgiving Service Excellence - Going Extra Mile

 

November 23, 2017