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As I work with manufacturing and distribution clients from all industries such as aerospace, building products, and medical products and across a wide range of sizes from a few million to multi-billion dollar companies, I find that project management is one common thread across every client. Since growing the business and improving performance is of paramount importance to compete, new programs, process improvements, and other organizational changes continue to increase in numbers to support this expectation. Thus, project management is increasingly a strategic imperative to success.
We can be more assured we'll achieve success with our projects if we have strong teamwork. Two minds are better than one tends to come true 99.9% of the time. What one person misses another one catches. What is one team member's strength is another's weakness. One person's relationships supplement the other team members' relationships. Thus, a team can accomplish at least 10 times what any individual can achieve. It is well worth it to figure out how to increase teamwork success. Several keys to success include:
- It starts at the top: As with success overall, it is most easily stimulated from the top. If the project leader and project sponsor foster teamwork, it will occur. As project leader, notice when team member's work together to brainstorm ideas or when they help each other with tasks. If you notice and communicate the value of these, teamwork will increase.
- Communicate the value of teamwork: Again, solid leadership will “win” the day. Set your project up for success by communicating the importance of teamwork. Make sure you provide examples and clearly communicate the importance and how teamwork will tie to the end result and the value to the organization.
- Establish common metrics: One of the keys to increasing teamwork is to establish common metrics. If one member can succeed while another fails, teamwork will not occur. The team must understand that they are in “it” together. Make sure your metrics drive the behaviors you want to occur.
- Ask teamwork questions: While following up on the critical path and project progress, make sure to ask specific questions related to the importance of teamwork. People do not pay attention to what you pontificate about; they pay attention to what you seem genuinely interested in on a day-to-day basis. Thus, include questions that demonstrate that you value teamwork.
- Bring out individual strengths: One value-added way to encourage teamwork is to bring out each person's strengths. If the team can leverage the collective strengths of its team members, there is no doubt success will follow. Search for the strengths of each member. Highlight them. Encourage people to focus on strengths and deter the parts associated with their weaknesses to teammates with strengths in that area.
- Communication skills: Develop your project team. Teamwork can be a learned skill. Help each person understand the best ways to communicate and collaborate to aid teamwork. Provide examples.
- Mentoring: As much as we'd like to think that a training class solves all ills, it is just the start. Mentoring is required for success. Dictating teamwork is like dictating to complete calculus homework without any idea of how to complete the problems. Mentoring means “living an example.” Make sure you exemplify the right behaviors. Find other exemplars to refer to as well. Give people an opportunity to test new ideas. Do not beat them up for mistakes; instead provide corrective feedback and make sure they know that you believe in them.
- Critical path focus: Typically the critical path is focused on cross-functional tasks as they are the ones that directly contribute to the project's timing and success. Emphasize the importance of teamwork as it relates to cross-functional tasks. Undoubtedly, teamwork is bedrock to succeeding in a cross-functional environment. Make sure your team understands this tenet.
- Performance feedback: Since project metrics have been set up to track team progress, make sure that performance feedback also aligns. Again, as obvious as it sounds, the team member must receive performance feedback from their manager that aligns with the value of teamwork. They cannot succeed in getting a huge raise if they acted as a lone ranger on a project. If so, teamwork will fail. Follow up with the managers of your team members, and make sure they understand the metrics, their employee's strengths and weaknesses as it relates to the project, etc. Make the time to ensure this feedback makes its way into their performance review.
- Communicate, communicate and communicate: Just as in real estate where location, location and location are the three most important attributes of a new house, communicate, communicate and communicate are the three most important attributes in achieving any desired objective. If all team members, supporters, sponsors and other related parties understand and value teamwork, it will succeed.