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Published in "The ACA Group" website, November, 2010 Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment. A perfect storm is brewing - just as [...]

admin2023-09-10T22:37:56-07:00May 3, 2013|Categories: Customer Service, Supply Chain Management|Tags: customer service, metrics|

Scorecards/ Metrics – how to make a difference to your bottom line
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Scorecards/ Metrics – how to make a difference to your bottom line

Leadership & Skills Development

Scorecards/ Metrics – how to make a difference to your bottom line

Why track performance? Not tracking performance would be the same as if you watched a football game and never knew the score - what fun would that be? And why watch at all? Scorecards and metrics are your tool for understanding progress towards your business goals and they provide [...]

admin2022-09-11T06:37:06-07:00April 27, 2013|Categories: Leadership & Skills Development|

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