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customer service

The Economy & Manufacturing: What Do the Statistics Say?

According to this week's GDP report, the real growth rate was minimal (around 1.1%) during the first quarter. On the other hand, inflation remains high, around 5.3%. This seems to reflect stagflation. Unfortunately, business equipment spending was around -7.3%, and inventories are down. PMI (Purchasing Managers' Index), an [...]

Lisa Anderson, Manufacturing & Supply Chain Expert Sees SIOP Process Critical to Tumultuous Times

As originally published on ExpertClick on March 21, 2023 CLAREMONT, CALIFORNIA – March 21, 2023 –  Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, known as the Strongest Link in Your Supply Chain® and President of LMA Consulting Group Inc., predicts that establishing processes is critical to [...]

Labor Scheduling: How to Maximize Operational Effectiveness While Servicing Your Customer

At its simplest, labor scheduling is determining which people (and which skills) you should have at which sites at which work centers at what time (shift) to ensure the right products can be delivered to the right customer at the right time.

Just-In-Time When Supply Chains Are Backlogged

The rising cost of transportation bottlenecks and service delays have left logistics managers with much to manage. Calculating the total cost of these issues is difficult when only addressing a predetermined price per transaction. Strategic partnerships between shippers and carriers can mitigate pain points and lead to a better customer experience. But, how can logistics partners improve the supply chain and reduce cost in today’s operating environment and create resilience in logistic operations?

Quality Digest: LMA Consulting Sees Supply Chains Reshaping to Balance Inventory

Lisa Anderson's press release about the reshaping of supply chains was picked up by CSCMP. Rightsizing and balancing inventories is becoming essential to success especially with increasing interest rates.

Production Scheduling Best Practices Drive Increased Customer Service, Operational Efficiencies & Inventory Turns

Manufacturing has struggled to produce what customers want on-time without spending a fortune and tying up excess cash unnecessarily in the wrong, "just-in-case" inventory. It is a tough environment spiraling out of control with supply chain chaos.

Are You Managing Inventory or Is Inventory Managing You?

As executives continue to navigate these volatile economic conditions, the focus on inventory management increases. It is especially tough to determine what to do if you don't know if sales opportunities will dramatically increase as the competition falters and consumers drive demand or if sales will tank as recession fears increase and business optimism falters.

Customer Service – The Customer is Always Right

NxtGen Nexus: The Importance of Customer Service "Employees follow people, not companies. Are you investing in leaders, and are your leaders leading?" comments Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc.

The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.

Proactively Addressing Global Events to Grow Market Share & Ensure Seamless Customer Service Using S&OP

Because we have gone global and live in an interconnected world, events around the world disrupt the global supply chain and impact local customers. Whether its the shutdowns in Shanghai due to the pandemic, the Russia-Ukraine war, concerns about port delays due to the upcoming union negotiations at the [...]

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