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customer service

Lisa Anderson, Supply Chain Expert Sheds Light on the Fragile State of the Aerospace Supply Chain

Lisa Anderson addresses the significant challenges posed by recent quality issues at Boeing and their widespread effects on the aerospace and related supply chains. Drawing from her in-depth industry experience, Ms. Anderson offers vital strategies for companies to navigate these disruptions effectively.

SIOP / S&OP: Proactive Approach to Maximizing Production Output & Capacity

Clients are struggling to keep up with customer's changing requests. Order backlogs remain relatively high (depending on the industry), but customers are pushing orders out at the last minute, pulling orders in without notice, adding future potential orders, and changing requirements on the fly. Production is scrambling to keep up.

Win-Win Focus on the Customer and Costs

As companies are searching for ways to successfully navigate these turbulent times, the best ones are achieving a win-win focus on the customer and costs. Since the pandemic, there has been a heightened awareness of the customer experience as companies struggled with supply chain disruptions, delays, shortages, and the lack of resources.

Lisa Anderson, Manufacturing & Supply Chain Expert Highlights Proactive Backlog Management as a Keystone for Elevating Customer Service in Manufacturing

CLAREMONT, CALIFORNIA – November 20, 2023 –  In a business landscape characterized by unprecedented business volatility, maintaining stellar customer service emerges as a critical differentiator for companies navigating the ebbs and flows of the current market. Manufacturing and Supply Chain Consultant Lisa Anderson, MBA, CSCP, CLTD and President of [...]

Effective Backlog Management to Rapidly Improve Service

Customer service has suffered in the last few years. Yet providing a superior customer experience is paramount to success especially during these turbulent times of volatility, uncertainty, complexity and ambiguity (VUCA).

Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]

Quality Digest: LMA Consulting Sees Supply Chains Reshaping to Balance Inventory

Lisa Anderson's press release about the reshaping of supply chains was picked up by CSCMP. Rightsizing and balancing inventories is becoming essential to success especially with increasing interest rates.

Sandy Shattles – Business Manager (Inside & Outside Sales), Insulation Group, Armacell LLC

The LMA Experience: Sandy Shattles, Business Manager, Insulation Group, Armacell LLC discusses working with LMA Consulting.

Ciro Ahumada – Vice President Americas, Armacell LLC

The LMA Experience: Ciro Ahmada, VP of Americas, Armacell LLC discusses their experience with LMA Consulting Group - their supply chain and customer challenges and how the LMA team worked to support positive change.
2023-09-16T19:55:23-07:00September 12, 2022|Categories: Video Testimonials, Videos & Podcasts|Tags: , , , |

Upgrade CRM Processes & Software to Ensure a Superior Customer Experience

During times of volatility it is of paramount importance to stay in tune with your customers. Otherwise, you could set and execute strategies that are a waste of limited time, money, and resources as conditions evolve. We are seeing a great reset occur. Baby boomer owners of closely-held companies are selling.
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