customer service Archives - LMA-Consulting Group, a supply chain consulting firm

The Economy & Manufacturing: What Do the Statistics Say?
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The Economy & Manufacturing: What Do the Statistics Say?

Business & the Economy, Manufacturing, Pricing & Profits, Supply Chain, Supply Chain Briefing

The Economy & Manufacturing: What Do the Statistics Say?

According to this week's GDP report, the real growth rate was minimal (around 1.1%) during the first quarter. On the other hand, inflation remains high, around 5.3%. This seems to reflect stagflation. Unfortunately, business equipment spending was around -7.3%, and inventories are down. PMI (Purchasing Managers' Index), an [...]

admin2023-05-16T00:41:21+00:00April 29, 2023|Categories: Business & the Economy, Manufacturing, Pricing & Profits, Supply Chain, Supply Chain Briefing|Tags: customer service, demand, demand planning, economy, inflation, innovate, inventory, invest, manufacturing, operational improvements, reshoring, resilient, S&OP, SIOP, supply chain, supply planning, technology|

Lisa Anderson, Manufacturing & Supply Chain Expert Sees SIOP Process Critical to Tumultuous Times
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Lisa Anderson, Manufacturing & Supply Chain Expert Sees SIOP Process Critical to Tumultuous Times

Press Releases, SIOP / S&OP, Supply Chain, VUCA (volatility, uncertainty, complexity, ambiguity)

Lisa Anderson, Manufacturing & Supply Chain Expert Sees SIOP Process Critical to Tumultuous Times

As originally published on ExpertClick on March 21, 2023 CLAREMONT, CALIFORNIA – March 21, 2023 – Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, known as the Strongest Link in Your Supply Chain® and President of LMA Consulting Group Inc., predicts that establishing processes is critical to [...]

admin2023-04-10T21:27:51+00:00March 21, 2023|Categories: Press Releases, SIOP / S&OP, Supply Chain, VUCA (volatility, uncertainty, complexity, ambiguity)|Tags: business growth, competition, customer demand, customer service, improve efficiencies, manintain profitability, manufacturing inventory levels, redule costs, SIOP process, stocpile inventory, supply chain, wrong place, wrong time|

Labor Scheduling: How to Maximize Operational Effectiveness While Servicing Your Customer
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Labor Scheduling: How to Maximize Operational Effectiveness While Servicing Your Customer

Profit Through People, S&OE, Supply Chain, Supply Planning (Production, Capacity, Materials, Replenishment, Inventory), Talent / Skills Gap

Labor Scheduling: How to Maximize Operational Effectiveness While Servicing Your Customer

At its simplest, labor scheduling is determining which people (and which skills) you should have at which sites at which work centers at what time (shift) to ensure the right products can be delivered to the right customer at the right time.

admin2023-01-24T02:14:08+00:00December 30, 2022|Categories: Profit Through People, S&OE, Supply Chain, Supply Planning (Production, Capacity, Materials, Replenishment, Inventory), Talent / Skills Gap|Tags: customer service, disruption, labor scheduling, manufacturing, operations, plan resources, ports, products manufacturing|

Just-In-Time When Supply Chains Are Backlogged
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Just-In-Time When Supply Chains Are Backlogged

e-Commerce & Logistics, In The News, Inventory Management, Podcasts, Supply Chain, Supply Chain Disruption

Just-In-Time When Supply Chains Are Backlogged

The rising cost of transportation bottlenecks and service delays have left logistics managers with much to manage. Calculating the total cost of these issues is difficult when only addressing a predetermined price per transaction. Strategic partnerships between shippers and carriers can mitigate pain points and lead to a better customer experience. But, how can logistics partners improve the supply chain and reduce cost in today’s operating environment and create resilience in logistic operations?

admin2023-01-04T18:06:39+00:00December 1, 2022|Categories: e-Commerce & Logistics, In The News, Inventory Management, Podcasts, Supply Chain, Supply Chain Disruption|Tags: customer conditions, customer service, deliveries, e-commerce, just in time society, on-time-in-full, partnerships, rapid, relationships, reliability, rising costs|

Quality Digest: LMA Consulting Sees Supply Chains Reshaping to Balance Inventory
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Quality Digest: LMA Consulting Sees Supply Chains Reshaping to Balance Inventory

In The News, Inventory Management, Supply Chain

Quality Digest: LMA Consulting Sees Supply Chains Reshaping to Balance Inventory

Lisa Anderson's press release about the reshaping of supply chains was picked up by CSCMP. Rightsizing and balancing inventories is becoming essential to success especially with increasing interest rates.

admin2023-02-15T04:19:49+00:00November 15, 2022|Categories: In The News, Inventory Management, Supply Chain|Tags: anticipate change, building inventory, capitalize on opportunities, customer service, planning, reshape operations, right-size, Sales and Operations|

Production Scheduling Best Practices Drive Increased Customer Service, Operational Efficiencies & Inventory Turns
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Production Scheduling Best Practices Drive Increased Customer Service, Operational Efficiencies & Inventory Turns

Inventory Management, Manufacturing, S&OE, Supply Chain, Supply Planning (Production, Capacity, Materials, Replenishment, Inventory)

Production Scheduling Best Practices Drive Increased Customer Service, Operational Efficiencies & Inventory Turns

Manufacturing has struggled to produce what customers want on-time without spending a fortune and tying up excess cash unnecessarily in the wrong, "just-in-case" inventory. It is a tough environment spiraling out of control with supply chain chaos.

admin2022-09-06T08:31:08+00:00July 8, 2022|Categories: Inventory Management, Manufacturing, S&OE, Supply Chain, Supply Planning (Production, Capacity, Materials, Replenishment, Inventory)|Tags: customer service, customers, demands, disruptions, inventory, labor capacity, operations, planning, production, profitability, scheduling, supply chain|

Are You Managing Inventory or Is Inventory Managing You?
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Are You Managing Inventory or Is Inventory Managing You?

Inventory Management, Recession-Proofing Strategies, S&OE, Supply Chain, Supply Planning (Production, Capacity, Materials, Replenishment, Inventory)

Are You Managing Inventory or Is Inventory Managing You?

As executives continue to navigate these volatile economic conditions, the focus on inventory management increases. It is especially tough to determine what to do if you don't know if sales opportunities will dramatically increase as the competition falters and consumers drive demand or if sales will tank as recession fears increase and business optimism falters.

admin2022-09-11T04:48:51+00:00July 8, 2022|Categories: Inventory Management, Recession-Proofing Strategies, S&OE, Supply Chain, Supply Planning (Production, Capacity, Materials, Replenishment, Inventory)|Tags: best practices, consumers, customer service, demand, economic, inventory, management, operations, planning, priority, process, Sales, SIOP|

Customer Service – The Customer is Always Right
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Customer Service – The Customer is Always Right

Customer Experience, In The News, Leadership & Skills Development

Customer Service – The Customer is Always Right

NxtGen Nexus: The Importance of Customer Service "Employees follow people, not companies. Are you investing in leaders, and are your leaders leading?" comments Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc.

admin2022-12-12T16:36:41+00:00June 28, 2022|Categories: Customer Experience, In The News, Leadership & Skills Development|Tags: Communication, customer service, employees, leaders, value|

The Importance of Customer Service
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The Importance of Customer Service

Customer Experience, e-Commerce & Logistics, I've Been Thinking, Supply Chain

The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.

admin2023-01-05T04:42:21+00:00June 10, 2022|Categories: Customer Experience, e-Commerce & Logistics, I've Been Thinking, Supply Chain|Tags: Communication, customer service, customers, employees, export, leaders, parcel industry, peak season, port congestion, rising fuel costs, shipping and returns, suppliers, supply chain, value|

Proactively Addressing Global Events to Grow Market Share & Ensure Seamless Customer Service Using S&OP
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Proactively Addressing Global Events to Grow Market Share & Ensure Seamless Customer Service Using S&OP

Global, Import & Export, SIOP / S&OP, Supply Chain, Supply Chain Disruption

Proactively Addressing Global Events to Grow Market Share & Ensure Seamless Customer Service Using S&OP

Because we have gone global and live in an interconnected world, events around the world disrupt the global supply chain and impact local customers. Whether its the shutdowns in Shanghai due to the pandemic, the Russia-Ukraine war, concerns about port delays due to the upcoming union negotiations at the [...]

admin2022-09-10T23:24:32+00:00May 2, 2022|Categories: Global, Import & Export, SIOP / S&OP, Supply Chain, Supply Chain Disruption|Tags: capacity, commodities, customer service, disruptions, distribution e-commerce, EBITDA, inventory & operations planning, market share, nearshoring, products, reshoring, S&OP, Sales, service, SIOP, supply chain|