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customer service

Manufacturing Expert, Lisa Anderson, Recommends Stabilizing Supply Chains to Capture Opportunity

Originally published on ExpertClick on July 31, 2020 CLAREMONT, CALIFORNIA – July 31, 2020 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., recommends that manufacturers and distributors increase the focus on stabilizing supply chains. LMA Consulting Group works with manufacturers [...]

Supply Chain Optimization: 27 Supply Chain & Logistics Pros Reveal the Single Most Effective Way to Optimize the Supply Chain

Published in Camcode on June 23, 2020 “Without a doubt, the best way to optimize your supply chain process to maximize your customer service, margins and cash flow is to…” Click here to read more.

2020-11-06T00:51:55+00:00June 23, 2020|Categories: In The News, Supply Chain, Technology|Tags: , , , |

Intelligent ERP: The Foundation of Digital Evolution

Published in Digitalist Magazine on March 24, 2020 “I’ve seen dramatic improvements in customer service levels, operational profit, working capital, and, very importantly, growth and improved customer experience [with intelligent ERP]” comments Lisa Anderson, founder and president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for [...]

Value Based Pricing

An overarching theme from our pricing and profits presentation relates to value based pricing. It was unanimous – every CEO believed that value based pricing was the best direction to go. Yet, it became muddier in figuring out how to move towards value based pricing in his/her particular situation. [...]

2020-09-28T17:53:10+00:00October 21, 2019|Categories: Change Management, Inner Circle, Leadership|Tags: , , , , |

Customer Care 1.01 & The SLURPY Method by Guest Blogger, Steve Weimar

When we think of who’s responsible for developing and retaining the customer relationship business owners and CEO’s too often feel this is solely the role and responsibility of the Business Development or Sales team. I’m here to tell you that mindset is narrow-minded and can lead to a parade [...]

The Resilient Supply Chain: Succeeding in the Amazon Era

Published on Mar 23, 2019 According LMA Consulting Group's research study, The Amazon Effect: How Higher Customer Service Standards Impact Your Business and What You Can Do to Thrive, customers are no longer satisfied with quality products delivered on-time; instead, they want rapid delivery, "go the extra mile" partnership [...]

Press Release: Manufacturing & Supply Chain Expert Lisa Anderson Predicts Resilient Supply Chain Key to 2019 Manufacturing Success

Originally published on PR Newswire on January 17, 2019 CLAREMONT, Calif., Jan. 17, 2019 /PRNewswire/ -- Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., predicts that manufacturing will be a top economic force in 2019. Key to the success will be creating [...]

The Resilient Supply Chain: Are You Resilient?

I was carpooling across town for an event that was already postponed once in rainy weather in rush hour in Southern California, and if this situation doesn't call for resilience, I don't know what does!  Of course, something is bound to go awry, starting with traffic jams galore.  We [...]

2020-10-07T23:51:23+00:00January 8, 2019|Categories: Manufacturing, Supply Chain, Talent|Tags: , , , , , |

It’s a Small World & the Customer Experience

August 6, 2018 It's a Small World & the Customer Experience Last week, my brothers and nephew were in town and we did a whirlwind tour of Southern California hot spots.  We went to Universal Studios, Oceanside beach, a day-trip to San Diego for various food hot spots (a [...]

2020-09-30T21:27:44+00:00August 6, 2018|Categories: I've Been Thinking|Tags: , , , , , , |

Are You Ready for a Systems Transformation?

The need for a systems transformation seems to be arising more frequently lately.  How do you know if it is time to consider a systems transformation?  Let's start by defining a systems transformation.  In essence, a systems transformation is an upgrade of the way you perform business inclusive of [...]

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