The Keys to Delivering Exceptional Customer Service
These techniques epitomize "profit through people" - through your customer relationships.
Achieving Inventory Velocity “and” Customer Delight
How can the Acme Company situation change with inventory velocity?
Quality Tips
Manufacturers can no longer count on customer loyalty, but they can expect customers continued demands for quality products and service.
Customer Service
Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service.
The Value of Customer Service
The value of customer service might not be clear until it's necessary - after all, it seems like not a big deal to potentially sacrifice a bit of service in order to gain a good discount.
Why Customer Service Should be #1
The good news is that any business or person can stand out in the crowd with exceptional customer service - no investment required.
Often Overlooked Options to Drive Revenue Growth
In today's new normal business environment, characterized by sluggish growth, tight liquidity, elevated customer expectations and a general theme of "more for less", there's no doubt revenue has to be a top priority.
Prominent Business Trends for the New Year
Think about how these trends could impact your business, department or role. How can you get ahead of the curve?
Is Outsourcing Dead?
As the cost advantages for outsourcing dry up more companies are bringing manufacturing back to North America. Re-shoring may increasingly be your best bet for improving customer service levels without going broke.
Customer Communication Strategies for Success
Expand customer communication strategies to continually explore partnership opportunities for win-win situations.