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PR Newswire: 67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.

Originally published on PR Newswire on June 17, 2014 CLAREMONT, Calif., June 17, 2014 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group and a supply chain management expert, reports that over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to [...]

2023-09-11T17:24:07-07:00June 17, 2014|Categories: Customer Service / Sales, Press Releases|Tags: , , , |
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Watching Metrics Trends

Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action. One of the keys to success for any business is to watch metrics trends. In my experience, if a client watches key trends, they tend to [...]

2022-09-11T06:53:26-07:00June 9, 2014|Categories: Leadership & Skills Development|Tags: , , , , , , , , , , , , , |
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The Amazon Effect: Create a Customer Service Edge

Want to stand out from the crowd and provide loyalty-endearing service with rapid turnaround times? Create a customer service edge. There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! [...]

2023-09-15T18:19:49-07:00April 15, 2014|Categories: Customer Service / Sales, Supply Chain Management|Tags: , , , , , , |
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Start with Your Customer

Success begins and ends with your customers. I recently was the subject of what's called a "member spotlight" Q&A (question and answer) session about my business. Knowing my business centers on the supply chain, my interviewer asked me to draw a picture of a supply chain. It's always a [...]

2023-09-10T20:55:01-07:00March 31, 2014|Categories: Customer Service / Sales, Supply Chain Management|Tags: , , , , |
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Turning Data Into Dollars

Extract the right data at the right time in a meaningful format for decision-making. Almost every company I work with seems to get caught up in the bells and whistles of their new or upgraded software; however, when push comes to shove, the bells and whistles mean nothing if [...]

2022-09-07T07:14:31-07:00February 14, 2014|Categories: Data Analytics & Business Intelligence, ERP & Related Technologies|Tags: , , , , , , , , , , , |
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The Amazon Effect – Exceptional Service

Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]

2023-09-11T17:29:55-07:00January 28, 2014|Categories: Customer Service / Sales, Supply Chain Management|Tags: , , , , , , , |
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Profit Drivers

The key to success isn't to think about profit but instead to think about profit drivers. What business isn't interested in profit? None I can think of - even non-profit businesses need to be concerned about whether they'll come out "a wash". I find that the key to success [...]

2023-09-16T08:21:25-07:00January 28, 2014|Categories: Business & the Economy, Cost reduction / Margin improvement, Manufacturing|Tags: , , , , , |
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What are the Benefits of SIOP?

Companies that conduct effective Sales, Inventory and Operations Planning (SIOP) are able to balance supply with demand and exceed customer expectations. Sales, Inventory and Operations Planning (SIOP) is a process that manufacturers and distributors utilize to align supply with demand. What are the key benefits? Happy customers: Lately, I've [...]

2023-09-17T07:51:21-07:00January 7, 2014|Categories: SIOP - S&OP, SIOP Planning & Execution|Tags: , , , , , , , , , |
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Strategic Priorities

Having the right business priorities will keep your organization ahead of the rest. I thought it might be interesting to brainstorm top strategic priorities commonplace today for manufacturers and distributors. Speed - More and more, I'm seeing speed enter the contest as a key strategic priority. How do you [...]

2023-09-17T10:00:29-07:00September 25, 2013|Categories: Business & the Economy|Tags: , , , , , , |
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Stand Out From the Crowd and Delight Your Customers!

Engaging your customers creates a customer service edge There has never been a better time to create a customer service edge! Gone are the days of the last decade when we saw examples of 10% sales growth achieved solely by picking up the phone. Customers expect more for less [...]

2023-09-15T18:21:37-07:00July 18, 2013|Categories: Customer Service / Sales, Supply Chain Management|Tags: , , , , , |
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