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CRM

Leveraging ERP and supply chain technologies for a diverse customer experience

Enterprise resource planning systems, CRMs and other tech such as RFID, barcoding, customer and supplier portals, blockchain, IoT, and GPS tracking all support this goal.

SelectHub: ERP Trends: Future of Enterprise Resource Planning

Lisa Anderson was quoted in SelectHub on what will be important in ERP circles in the year ahead. Read about the importance of business intelligence and ERP. "Clients have realized they need to be able to slice and dice data to quickly assess changing conditions, make directionally correct decisions rapidly to keep demand and supply aligned and get a quick [...]

Using ERP & Related Technologies to Automate, Digitize & Thrive

Manufacturers utilize less than 20% of the full functionality of their ERP systems. But the key question is, why does it matter? In today’s inflationary and supply chain disrupted business environment, manufacturers need to automate and digitize to ‘do more with less’ and thrive during these volatile times. One important way to achieve this goal is to further leverage your ERP system where it will make a difference.

Upgrade CRM Processes & Software to Ensure a Superior Customer Experience

During times of volatility it is of paramount importance to stay in tune with your customers. Otherwise, you could set and execute strategies that are a waste of limited time, money, and resources as conditions evolve. We are seeing a great reset occur. Baby boomer owners of closely-held companies are selling.

Do You Need Software to be Successful with S&OP?

As clients become interested in S&OP (Sales & Operations Planning), also known as SIOP (Sales, Inventory, and Operations Planning) to get in front of customer requirements while simultaneously increasing margins and profits, executives want to know if software is required to support S&OP success. Is Software Required to Support [...]

Achieving Customer Growth by Turning Data Into Insights

Every client has an overload of data. Whether using a modern ERP system or struggling with a complex maze of manual spreadsheets, the one item in common is an abundance of data. We have worked with clients with archaic ERP systems, but so long as we can extract data, progress can be made.

Shortages Impacting Revenue & Forecasts

2021 was plagued with shortages. As discussed in clients’ demand planning/ forecasting meetings, history is not representative of the future. In one example, the client experienced material shortages and couldn’t sell what customers requested, and so carrying that forecast into the New Year would deliberately carry that issue into 2022.

The Future of Technology

Technology is a tricky topic. On one hand, almost everyone has put technology and ERP implementations on hold due to concerns about COVID impacts and to conserve cash. On the other hand, it is the best time to gain employees' attention and focus to upgrade technology to scale the business, create a superior customer experience and deliver bottom line results.

Is CRM Valuable?

When clients decide to upgrade ERP, they also look at CRM (customer relationship management) because it makes sense to align the technology infrastructure into a common platform that will be fully integrated and scalable.

Press Release: Manufacturing & Supply Chain Expert, Lisa Anderson, Considers ERP, CRM and Related Systems Key to Enabling Scalable, Profitable Growth

Internal and collaborative systems are critical to short- and long-term growth for manufacturers and distributors. Systems must be able to support scalability and sustainability.
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