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CRM

The Future of Technology

The Future of Technology Technology is a tricky topic. On one hand, almost everyone has put technology and ERP implementations on hold due to concerns about COVID impacts and to conserve cash. On the other hand, it is the best time to gain employees' attention and focus to upgrade [...]

Is CRM Valuable?

A Client Question When clients decide to upgrade ERP, they also look at CRM (customer relationship management) because it makes sense to align the technology infrastructure into a common platform that will be fully integrated and scalable. However, what if it isn't part of an ERP project? When does [...]

2020-10-07T23:53:25+00:00August 7, 2019|Categories: ERP, Manufacturing, Process, Supply Chain, Technology|Tags: , , , , , , , , |

Do You Know What is Important in Selecting the Right System?

Are you prepared to make a good match with ERP software suppliers? Start with understanding what your business needs are and whether the ERP software is a match.ERP systems often fail to live up to their promise - even in the best of circumstances. It is a tough environment [...]

Obsession with Your Customer

Become a little more obsessed with what your customers want even before they know what they want to keep them your customers for a very long time.One of our clients has a healthy obsession for the customer!  It might drive some of his employees a little mad but it [...]

Systems Strategies to Kick Off the New Year

Kick start your new year with business strategies that are more focused, faster and improve overall relationships. The 5P Accelerator is a new way to take a critical step toward success.Since I work with clients ranging in size from small, family-owned businesses to multi-billion dollar corporations, industries ranging from [...]

CRM (Customer Relationship Management)

With every business looking for a customer service edge your CRM system should set you apart from your competitors to create customer loyalty.Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I've seen the importance of CRM [...]

The IT – Business Partnership

Successful companies forge partnerships with their IT departments to create an ERP system that provides data to make good decisions and provide their customers with an exceptional experience.Is IT viewed as a partner to the business? Or a necessary evil? Or something in-between? Successful companies go down the path [...]

7 Hot ERP Systems Trends

Stay on top of hot ERP system trends to stay ahead of the competition. Those who make a concerted effort to identify and leverage emerging trends outperform their counterparts. As I want to make sure my clients are at the forefront of this path, I pay attention to emerging [...]

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