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CRM

Inventory Management: Go Back to the Basics for Success During Today’s Volatility

Volatility is the New Norm If there is one thing that is certain in today's world, it is that volatility and change are the new normal. VUCA (volatility, uncertainty, complexity, ambiguity) is top of mind for every client. For example, clients ask the following questions: What will happen next? [...]

SelectHub: ERP Trends: Future of Enterprise Resource Planning

Lisa Anderson was quoted in SelectHub on what will be important in ERP circles in the year ahead. Read about the importance of business intelligence and ERP. "Clients have realized they need to be able to slice and dice data to quickly assess changing conditions, make directionally correct decisions rapidly to keep demand and supply aligned and get a quick [...]

Using ERP & Related Technologies to Automate, Digitize & Thrive

Manufacturers utilize less than 20% of the full functionality of their ERP systems. But the key question is, why does it matter? In today’s inflationary and supply chain disrupted business environment, manufacturers need to automate and digitize to ‘do more with less’ and thrive during these volatile times. One important way to achieve this goal is to further leverage your ERP system where it will make a difference.

Shortages Impacting Revenue & Forecasts

2021 was plagued with shortages. As discussed in clients’ demand planning/ forecasting meetings, history is not representative of the future. In one example, the client experienced material shortages and couldn’t sell what customers requested, and so carrying that forecast into the New Year would deliberately carry that issue into 2022.

The Future of Technology

The Future of Technology Technology is a tricky topic. On one hand, almost everyone has put technology and ERP implementations on hold due to concerns about COVID impacts and to conserve cash. On the other hand, it is the best time to gain employees' attention and focus to upgrade [...]

Is CRM Valuable?

A Client Question When clients decide to upgrade ERP, they also look at CRM (customer relationship management) because it makes sense to align the technology infrastructure into a common platform that will be fully integrated and scalable. However, what if it isn't part of an ERP project? When does [...]

Do You Know What is Important in Selecting the Right System?

Are you prepared to make a good match with ERP software suppliers? Start with understanding what your business needs are and whether the ERP software is a match. ERP systems often fail to live up to their promise - even in the best of circumstances. It is a tough [...]

Obsession with Your Customer

Become a little more obsessed with what your customers want even before they know what they want to keep them your customers for a very long time. One of our clients has a healthy obsession for the customer!  It might drive some of his employees a little mad but [...]

Systems Strategies to Kick Off the New Year

Kick start your new year with business strategies that are more focused, faster and improve overall relationships. The 5P Accelerator is a new way to take a critical step toward success. Since I work with clients ranging in size from small, family-owned businesses to multi-billion dollar corporations, industries ranging [...]

CRM (Customer Relationship Management)

With every business looking for a customer service edge your CRM system should set you apart from your competitors to create customer loyalty. Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I've seen the importance of [...]

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