Volatility is the New Norm If there is one thing that is certain in today's world, it is that volatility and change are the new normal. VUCA (volatility, uncertainty, complexity, ambiguity) is top of mind for every client. For example, clients ask the following questions: What will happen next? [...]
The Future of Technology Technology is a tricky topic. On one hand, almost everyone has put technology and ERP implementations on hold due to concerns about COVID impacts and to conserve cash. On the other hand, it is the best time to gain employees' attention and focus to upgrade [...]
A Client Question When clients decide to upgrade ERP, they also look at CRM (customer relationship management) because it makes sense to align the technology infrastructure into a common platform that will be fully integrated and scalable. However, what if it isn't part of an ERP project? When does [...]
Are you prepared to make a good match with ERP software suppliers? Start with understanding what your business needs are and whether the ERP software is a match. ERP systems often fail to live up to their promise - even in the best of circumstances. It is a tough [...]
Become a little more obsessed with what your customers want even before they know what they want to keep them your customers for a very long time. One of our clients has a healthy obsession for the customer! It might drive some of his employees a little mad but [...]
Kick start your new year with business strategies that are more focused, faster and improve overall relationships. The 5P Accelerator is a new way to take a critical step toward success. Since I work with clients ranging in size from small, family-owned businesses to multi-billion dollar corporations, industries ranging [...]
With every business looking for a customer service edge your CRM system should set you apart from your competitors to create customer loyalty. Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I've seen the importance of [...]
