909.630.3943

customer experience

E-Commerce, PPE & Peak Season: Transportation Bottlenecks Abound

With the rise in e-commerce, PPE imports, the typical holiday peak season and preparation for coronavirus and Chinese New Year impacts, transportation bottlenecks abound. A few of the headlines/ statistics include (with a special thanks to B.J. Patterson of Pacific Mountain Logistics for passing on several of these statistics): [...]

A Fractured Tooth & The Power of Caring

Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]

B2B, B2C & Associated Technology

B2B According to 99 Firms, B2B e-commerce will hit $1.8 trillion by 2023. They have also stated that over 80% of B2B buyers visit a website before making a purchasing decision. Wow! It puts a new perspective on B2B portals and the associated customer experience and their criticality to [...]

Is JIT Dead?

Several clients are wondering, “Is JIT Dead?”. Definitely not. But, if you are ordering just-in-time literally from China and expecting to not experience disruptions without strategic stockpiles, capacity or agility built into the picture is not smart. Listen to our video on JIT. [...]

Manufacturing Expert, Lisa Anderson, Forecasts U.S. Manufacturing Resurgence COVID-19 Showcased Technology and Innovation as Key Contributors

Originally published on ExpertClick on June 30, 2020 CLAREMONT, CALIFORNIA – June 30, 2020 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., forecasts a resurgence of manufacturing in the U.S.  LMA Consulting Group works with manufacturers and distributors on strategy [...]

Intelligent ERP: The Foundation of Digital Evolution

Published in Digitalist Magazine on March 24, 2020 “I’ve seen dramatic improvements in customer service levels, operational profit, working capital, and, very importantly, growth and improved customer experience [with intelligent ERP]” comments Lisa Anderson, founder and president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for [...]

US Manufacturing Recovered Slightly in January But Isn’t Out of the Woods

Published in Supply Chain Dive on Feb. 3, 2020 "As manufacturers realize what can be achieved with technology such as AI, IoT, robotics, and additive manufacturing, they are sourcing manufacturing closer to the customer to create a customer experience advantage (rapid customization and delivery) with a lower cost base" [...]

Manufacturing Expert Lisa Anderson Presents 2019 LMA Advocate Award to Executive Peer Group Leader, Ron Penland

Originally published on ExpertClick on August 7, 2019 Manufacturing Expert Lisa Anderson Presents 2019 LMA Advocate Award to Executive Peer Group Leader, Ron PenlandManufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., presented the 2019 LMA Advocate Award to Ronald Penland, President, [...]

Dana Point and the Customers’ 1st Experience with Your Product or Service

July 3, 2019 Last week, I went to Dana Point for a good friend's daughter's wedding. It seemed like an opportunity for a mini-getaway, and so I spent the night at the Marriott (pictured). Not only does Dana Point appear majestic with the view of the water, the lawn [...]

Press Release: Lisa Anderson, Manufacturing & Supply Chain Expert, Sees Innovation & Collaboration Key to Advanced Manufacturing Success

Originally published on ExpertClick on June 4, 2019 Lisa Anderson, Manufacturing & Supply Chain Expert, Sees Innovation & Collaboration Key to Advanced Manufacturing Success Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc. identifies innovation as a key driver in advanced manufacturing [...]

Go to Top