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Collaborative customer programs

How Customer Service & Retention Directly Impact Profits & Performance

June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' perceptions [...]

The 4Ps to Collaborative Customer Program Success

When connecting people and process, think about using customer collaborative programs to link strategy with execution.Collaborative customer programs are becoming increasingly popular in today’s new normal business environment. Customers such as Cardinal Healthcare, Boeing, and the like are searching for ways to partner closely with suppliers in a way [...]

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