customer experience Archives

Supply Chain Resiliency: Video Interview on Disruption in Logistics
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Supply Chain Resiliency: Video Interview on Disruption in Logistics

E-Commerce & Logistics, Supply Chain Trade & Logistics

Supply Chain Resiliency: Video Interview on Disruption in Logistics

With an increasing frequency, supply chain partners are pulling together to find solutions to challenges. Moreover, the strategic use of data is at a premium. Our most successful clients don't wait for these disruptors to crush them.

admin2023-12-16T12:03:57-08:00November 26, 2018|Categories: E-Commerce & Logistics, Supply Chain Trade & Logistics|Tags: Amazon effect, customer experience, disruptors, logistics, resilient supply chain, supply chain, supply chain resiliency|

The Resilient Supply Chain: Does Supplier Negotiation Work?
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The Resilient Supply Chain: Does Supplier Negotiation Work?

Supplier Management, Supply Chain Management

The Resilient Supply Chain: Does Supplier Negotiation Work?

Insights into the role of supplier negotiation in strengthening supply chain resilience and business partnerships.

admin2024-02-16T21:24:39-08:00October 11, 2018|Categories: Supplier Management, Supply Chain Management|Tags: cost reduction, customer experience, manufacturing, procurement, supply chain, supply chain resiliency|

It’s a Small World & the Customer Experience
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It’s a Small World & the Customer Experience

Customer Service, I've Been Thinking, Supply Chain Management

It’s a Small World & the Customer Experience

No matter your position, try experiencing your company as a customer would. Are you able to call whoever you might need to talk to without annoying phone system automation?

admin2024-02-16T21:47:11-08:00August 6, 2018|Categories: Customer Service, I've Been Thinking, Supply Chain Management|Tags: customer experience, customer service|

Outstanding Customer Experience Can Be A Key Differentiator For Successful Businesses
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Outstanding Customer Experience Can Be A Key Differentiator For Successful Businesses

Customer Service, In The News, Press Releases, Supply Chain Management

Outstanding Customer Experience Can Be A Key Differentiator For Successful Businesses

CLAREMONT, Calif., August 1, 2018/ExpertClick/ -- Organizations that offer outstanding customer experience are often those that are more innovative, profitable, and higher performing, according to The Society for the Advancement of Consulting® (SAC). Innovative Cultures That Exceed Customer Needs Breed Success “It is worthwhile to invest in customer service [...]

admin2024-02-16T21:49:07-08:00August 2, 2018|Categories: Customer Service, In The News, Press Releases, Supply Chain Management|Tags: business consulting, customer experience, customer service, SAC|

Ireland’s Lean, Green Forklift Plant Proves Robots & IoT Not Required
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Ireland’s Lean, Green Forklift Plant Proves Robots & IoT Not Required

Manufacturing, Supply Chain Briefing, Supply Chain Technologies, Sustainability

Ireland’s Lean, Green Forklift Plant Proves Robots & IoT Not Required

According to a new an Industry Week article, you can achieve amazing growth and success without robots and IoT! Combilift has used innovation, creativity and the customer experience to go it alone with amazing results! Safer, simpler, smarter is their tag line.

admin2024-02-16T21:56:22-08:00July 22, 2018|Categories: Manufacturing, Supply Chain Briefing, Supply Chain Technologies, Sustainability|Tags: customer experience, manufacturing, supply chain, sustainability|

There is More to Chicago than Good Pizza. Logistics Anyone?
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There is More to Chicago than Good Pizza. Logistics Anyone?

E-Commerce & Logistics, Supply Chain Briefing, Supply Chain Trade & Logistics, Transportation & Goods Movement

There is More to Chicago than Good Pizza. Logistics Anyone?

Chicago logistics is all about connectivity. Connecting the east with the west, Chicago is a natural hub. 5 international airports, 7 Class I railroads carrying 50% of the nation's freight (think of the enormity of that figure!), 3rd largest intermodal port in the world, 3rd largest interstate highway system in America, and more.