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Customer service

Improved Operations & Stabilized Operations with SIOP

Mission Rubber partnered with LMA Consulting Group to improve customer service, reduce seasonal disruptions, and create a more stable operation. Through SIOP, capacity planning, improved ERP utilization, and strategic inventory planning, the company improved service levels, stabilized its workforce, and strengthened operational performance throughout the year.

Improving On-Time Delivery by 20% and Reducing Backlog by 50%

Over a decade, one aerospace operations executive relied on LMA Consulting Group at three different companies to solve operational challenges. Most recently, LMA helped an aerospace manufacturer improve on-time delivery by 20% and reduce past-due backlog by 50% through its first SIOP process and improved cross-functional alignment. The result was stronger performance and lasting organizational capabilities.

Improving Predictability, Throughput & Customer Service

For many manufacturers, customer service challenges begin long before products reach the shipping dock. Demand variability, production bottlenecks, capacity constraints, scheduling conflicts, and inaccurate forecasts can create a ripple effect throughout the organization. As complexity increases, companies often find themselves reacting to problems rather than proactively planning for [...]

The Basics of Data

Artificial intelligence and advanced analytics can deliver powerful insights - but only if the data is right. In this Supply Chain Byte, Lisa Anderson explains why manufacturers must get back to the basics of data before relying on AI-driven decisions.

LMA Consulting Group, Led by Supply Chain Expert Lisa Anderson, Celebrates 21 Years

LMA Consulting Group is celebrating 21 years of helping manufacturers and distributors navigate changing supply chain demands, operational challenges and evolving technologies.

ERP As the Backbone of Supply Chain

Supply chain transformations and upgrades require the improved use of ERP. There is no doubt about it - ERP is the backbone of supply chain performance. Clients come to us to improve performance (typically profitable growth, customer service, and cash flow), and the better utilization of ERP was a key part of 100% of these clients and was required to deliver bottom line results.

Why SIOP Fails at the Supplier Level (And What To Do About It)

In this episode of Leveraged Supply Chains, Andrew Stroup talks with Lisa Anderson, President of LMA Consulting Group, about the gap between what mid-market manufacturers plan and what their suppliers actually deliver Listen to the podcast to learn how SIOP and supplier data and promise dates interact.

Positioning a Distributor for Growth Through the Right ERP Strategy

When a growing distributor needed a technology platform capable of supporting future growth, LMA Consulting Group guided the company through a structured ERP selection process. By focusing on business requirements, scalability, and customer service objectives, the company selected SAP Business One and established a stronger foundation for long-term growth and operational excellence.

Choosing the Right ERP Starts with the Right People

When a growing company needed help selecting an ERP system, LMA Consulting Group provided the expertise, structure, and industry relationships necessary to simplify the process. By defining business requirements, narrowing the field to the best-fit providers, and guiding the evaluation, the company selected the right ERP solution while remaining focused on serving customers and growing the business.

How a Custom Manufacturer Reduced Inventory by 20%

How do you reduce inventory while improving responsiveness? A custom manufacturer partnered with LMA Consulting Group to improve visibility, supplier alignment, and supply chain planning capabilities. The company reduced supplier lead times by more than 60% and inventory by over 20%, creating a more agile, efficient, and scalable operation capable of supporting long-term growth.

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