It’s a Small World & the Customer Experience
No matter your position, try experiencing your company as a customer would. Are you able to call whoever you might need to talk to without annoying phone system automation?
Outstanding Customer Experience Can Be A Key Differentiator For Successful Businesses
CLAREMONT, Calif., August 1, 2018/ExpertClick/ -- Organizations that offer outstanding customer experience are often those that are more innovative, profitable, and higher performing, according to The Society for the Advancement of Consulting® (SAC). Innovative Cultures That Exceed Customer Needs Breed Success “It is worthwhile to invest in customer service [...]
There is More to Chicago than Good Pizza. Logistics Anyone?
Chicago logistics is all about connectivity. Connecting the east with the west, Chicago is a natural hub. 5 international airports, 7 Class I railroads carrying 50% of the nation's freight (think of the enormity of that figure!), 3rd largest intermodal port in the world, 3rd largest interstate highway system in America, and more.
APICS-IE Symposium & Key Take-Aways on GROWTH
Keep innovation and future disruptors top of mind.
Mfg. Etc. Meeting Demand
Published in FabShop Magazine Direct in May 2018 “When we start to talk about the Amazon effect, it’s really a metaphor for rapid 24/7 delivery” says Lisa Anderson, president of LMA Consulting Group. Click here to read more.
The Highest Number of Factory Jobs Since 2008!
Are your suppliers ready to grow with you? Will they run into quality issues? Cash issues? Supply issues? Or will they enable you to be ahead of the curve?
The Customer Experience
Insight into the modern business world shaped by diverse and evolving customer experience strategies.
Big Grocery Chains Ramping Up Pressure on Food Suppliers
If you are not high performing in the food and beverage industry (and consumer products in general), you will not stay viable anymore.
Case in Point – The Customer Experience
Are you thinking beyond your customer requirements to the total experience?
Satisfy Customers First, and Cost Cuts Will Follow
Think carefully about your real objective. Are you truly interested in cost cuts? For my part, I have yet to hear of a company vision, mission, or strategy that’s related to cutting costs.