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Customer service

Success in the New Normal Recovery

As the stock market just topped 12,000, it is apparent we are in a recovery. Yet it is far from a traditional recovery - jobless with limited growth. In fact, to most everyday people, it doesn't feel like a recovery.

Lessons learned from my Procurement Mentor: Negotiations Success

I've seen many examples of companies and executives insisting on "negotiating" for a reduction in costs at the expense of all else.

The Keys to Delivering Exceptional Customer Service

These techniques epitomize "profit through people" - through your customer relationships.

Achieving Inventory Velocity “and” Customer Delight

How can the Acme Company situation change with inventory velocity?

Profit Through People

Once the people elements are in place, processes compliment them. Implementing processes boils down to planning, executing, auditing and standardizing. Again, the key to success ties back to people.

The $1 million dollar planner

With all the competing demands within a supply chain organization, a $1 Million Dollar Planner is the person that can see the bigger picture and communicate just how the company’s objectives can be achieved.

Sales Strategies

No company can be successful without sales growth. Thus, a few sales strategies are always needed. Do not "sell" - sounds like I've lost my mind but "selling" in the traditional sense is no longer largely successful. And, who wants to "peddle the streets"? Instead focus on providing value. [...]

Reducing waste

In manufacturing, the only route to success is to manage costs, reduce waste, and increase efficiencies. From a waste point-of-view, here are six tips to successfully reduce waste which will not only reduce costs but it also improve customer service.

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