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Customer service

How to Get a Job in Manufacturing IT

Manufacturers are investing in technology and systems that help their efficiency or improve profitability.

The Amazon Effect: Create a Customer Service Edge

Not only is growth harder to come by but service expectations are elevated due to the Amazon effect.

APICS 2004: Cultivating Empowered & Engaged Employees

Technology matters, but people remain the foundation of manufacturing success. Lisa Anderson explains how strong leadership, employee empowerment, collaboration, and career development help manufacturers retain top talent, foster innovation, and achieve superior business performance.

Warehousing Thoughts

Warehousing is often overlooked for its simplicity, but it’s one of the strongest links in your supply chain.

The Amazon Effect – Exceptional Service

Do all of your employees act as if every customer, supplier and colleague is a key customer?

What are the Benefits of SIOP?

Companies that conduct effective Sales, Inventory and Operations Planning (SIOP) are able to balance supply with demand and exceed customer expectations.

The 4Ps to Collaborative Customer Program Success

When connecting people and process, think about using customer collaborative programs to link strategy with execution.

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