Implementing Processes
In my experience, processes are discussed and debated expertly; however, many times, they fail in execution.
The Value of Customer Service
The value of customer service might not be clear until it's necessary - after all, it seems like not a big deal to potentially sacrifice a bit of service in order to gain a good discount.
Why Customer Service Should be #1
The good news is that any business or person can stand out in the crowd with exceptional customer service - no investment required.
Often Overlooked Options to Drive Revenue Growth
In today's new normal business environment, characterized by sluggish growth, tight liquidity, elevated customer expectations and a general theme of "more for less", there's no doubt revenue has to be a top priority.
Prominent Business Trends for the New Year
Think about how these trends could impact your business, department or role. How can you get ahead of the curve?
Improving Operational Efficiency
As I continually find, fundamentals are often overlooked yet critical to success; thus, it seems this is a great topic to take a look at.
Supply Chain Strategy – Formula for Success
Succeeding in today's new normal business environment requires thinking about supply chain strategy differently than we did ten years ago.
Is Outsourcing Dead?
As the cost advantages for outsourcing dry up more companies are bringing manufacturing back to North America. Re-shoring may increasingly be your best bet for improving customer service levels without going broke.
Customer Communication Strategies for Success
Expand customer communication strategies to continually explore partnership opportunities for win-win situations.
Supply Chain Strategist Lisa Anderson Shows Executives How to Leverage Social Networks to Elevate Customer Service
Business managers and entrepreneurs must not only drive bottom line business results by leveraging social networks but they must also stand out in the crowd in today's competition-intense business environment.