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customer service

From 38% to 92% OTIF: The Power of Visibility and Planning

Armacell partnered with LMA Consulting Group to improve customer service, strengthen SAP planning capabilities, and enhance SIOP execution. By transitioning from spreadsheet-driven planning to system-based processes, the company increased on-time service from 38% to 92% while building the internal capabilities needed to sustain long-term success.

Improved Service Levels Through Data-Driven Supply Chain Planning

Armacell partnered with LMA Consulting Group to improve customer service and supply chain performance across its manufacturing and distribution network. By leveraging data, improving ERP utilization, strengthening SIOP processes, and aligning teams across functions, the company increased service levels from approximately 40% to more than 85%, while building sustainable processes for long-term success.

How Armacell Used SIOP and Data to Fuel Growth

Armacell partnered with LMA Consulting Group to strengthen SIOP processes, improve capacity planning, and turn decades of ERP data into actionable business insights. By aligning sales forecasts, production planning, and customer demand, the company improved service levels, reduced lead times by more than 25%, increased customer satisfaction, and supported double-digit growth in key business segments.

Reshoring, Vertical Integration, Strategic Partnerships

Recent world events continue to reshape supply chains and reinforce the need for greater control, speed and resilience. In this Supply Chain Byte, Lisa Anderson explains why manufacturers must think seriously about reshoring, vertical integration and strategic relationships to fast-track supply and secure the end-to-end supply chain.

How Schenck Built Predictable Growth Through SIOP

Schenck partnered with LMA Consulting Group to connect customer demand with operational execution through SIOP, CRM, CPQ, and SAP. The result was greater visibility and predictability across the business, enabling the company to double output in a critical manufacturing area, reduce inventory by 50%, grow more than 20%, and sustain customer service throughout the pandemic.

Improved Operations & Stabilized Operations with SIOP

Mission Rubber partnered with LMA Consulting Group to improve customer service, reduce seasonal disruptions, and create a more stable operation. Through SIOP, capacity planning, improved ERP utilization, and strategic inventory planning, the company improved service levels, stabilized its workforce, and strengthened operational performance throughout the year.

Improving On-Time Delivery by 20% and Reducing Backlog by 50%

Over a decade, one aerospace operations executive relied on LMA Consulting Group at three different companies to solve operational challenges. Most recently, LMA helped an aerospace manufacturer improve on-time delivery by 20% and reduce past-due backlog by 50% through its first SIOP process and improved cross-functional alignment. The result was stronger performance and lasting organizational capabilities.

Improving Predictability, Throughput & Customer Service

For many manufacturers, customer service challenges begin long before products reach the shipping dock. Demand variability, production bottlenecks, capacity constraints, scheduling conflicts, and inaccurate forecasts can create a ripple effect throughout the organization. As complexity increases, companies often find themselves reacting to problems rather than proactively planning for [...]

The Basics of Data

Artificial intelligence and advanced analytics can deliver powerful insights - but only if the data is right. In this Supply Chain Byte, Lisa Anderson explains why manufacturers must get back to the basics of data before relying on AI-driven decisions.

LMA Consulting Group, Led by Supply Chain Expert Lisa Anderson, Celebrates 21 Years

LMA Consulting Group is celebrating 21 years of helping manufacturers and distributors navigate changing supply chain demands, operational challenges and evolving technologies.

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