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Customer service

APICS 2004: Cultivating Empowered & Engaged Employees

Technology matters, but people remain the foundation of manufacturing success. Lisa Anderson explains how strong leadership, employee empowerment, collaboration, and career development help manufacturers retain top talent, foster innovation, and achieve superior business performance.

Warehousing Thoughts

Warehousing is often overlooked for its simplicity, but it’s one of the strongest links in your supply chain.

The Amazon Effect – Exceptional Service

Do all of your employees act as if every customer, supplier and colleague is a key customer?

What are the Benefits of SIOP?

Companies that conduct effective Sales, Inventory and Operations Planning (SIOP) are able to balance supply with demand and exceed customer expectations.

The 4Ps to Collaborative Customer Program Success

When connecting people and process, think about using customer collaborative programs to link strategy with execution.

Are You Ready for Year-End?

Prepare for year-end success with strategies in tax planning, project prioritization, and stakeholder recognition.

Strategic Priorities

I thought it might be interesting to brainstorm top strategic priorities commonplace today for manufacturers and distributors.

Stand Out From the Crowd and Delight Your Customers!

In today’s new normal business environment, everyone is struggling to survive and grow by a few percentage points. Don’t follow the pack; instead, stand out from the crowd with a customer service edge, and leverage the opportunity to leapfrog the competition.

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