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quality control

Gain a Strategic Focus on Quality IF Customers are Important

Understand what your customers consider to be good quality before investing in unnecessary costs.Even the founder of lean principles, Toyota, can falter on quality; thus, anyone can lose their edge – yet it is cornerstone to business success. People and companies have more choices than ever before. If you [...]

Quality Tips

Manufacturers can no longer count on customer loyalty but they can expect customers’ continued demands for quality products and service.Quality has seemingly fallen out of favor in terms of the number of articles and attention in industry circles; however, it remains a bedrock principle for customer service and profitability [...]

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