Understand what your customers consider to be good quality before investing in unnecessary costs. Even the founder of lean principles, Toyota, can falter on quality; thus, anyone can lose their edge – yet it is cornerstone to business success. People and companies have more choices than ever before. If [...]
Quality must be an assumption. The problem with assumptions such as service and quality is that people lose focus because there is little conversation about the topics when "all is well". People are typically not rewarded for things that don't happen. For example, if there is a crisis, people [...]
Published August 8, 2014 According to today's Wall Street Journal, McDonald's July sales were DOWN by 2.5% - the worst in over 10 years! A significant contributor to this weak performance was due to the meat-supplier scandal in China affecting its sales in Asia and Africa. As businesses try [...]
Manufacturers can no longer count on customer loyalty, but they can expect customers continued demands for quality products and service. Quality has seemingly fallen out of favor in terms of the number of articles and attention in industry circles; however, it remains a bedrock principle for customer service and [...]
Even the founder of lean principles, Toyota can falter on quality; thus, anyone can lose their edge - yet it is cornerstone to business success. View quality from your customer's perspective - what matters is what your customer expects when agreeing to purchase the product or service. Be vigilant [...]
As the cost advantages for outsourcing dry up more companies are bringing manufacturing back to North America. Re-shoring may increasingly be your best bet for improving customer service levels without going broke. GE has started to rev up Appliance Park again - and is starting to bring manufacturing back [...]
