Customer Service Starts with Employees
Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees?
CRM (Customer Relationship Management)
The critical importance of customer service has emerged, and so having tools to aid with this process has become trendy - and helps to grow the business.
Your Customer Comes 1st
No matter what your company objectives, you must understand your customer.
The Amazon Effect: Why We Must Pay Attention to Our Customers
Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon.
Transaction Criticality
Few executives think much about transaction criticality.
How to Spot Opportunities
Business opportunities are fleeting – prepare to capitalize on them before your competition does.
Why is it So Hard to Focus on Priorities?
Why is it so challenging for executives to focus on priorities? It would seem simple; however it rarely is so.
The Value of CRM (Customer Relationship Management)
You might wonder what you can do with CRM if you do not have CRM software. Plenty!
The Manufacturing ConnectorSM Lisa Anderson Shares How to Exceed Customer Expectations at 2015 Inland Empire Manufacturing Summit
Lisa Anderson shares strategies to exceed customer expectations at the 2015 Inland Empire Manufacturing Summit.
Supply Chain Trends Shaping Manufacturing Success
Customer expectations are rising, supply chains are becoming more complex, and volatility has become the new normal. In this Manufacturers Corner interview, Lisa Anderson explains how SIOP, collaboration, innovation, and supply chain resiliency help manufacturers improve service, profitability, and long-term success.