ExpertClick: The Manufacturing ConnectorSM Lisa Anderson Shares How to Exceed Customer Expectations at 2015 Inland Empire Manufacturing Summit


Originally published on ExpertClick on February 26, 2015

Lisa Anderson, president of LMA Consulting GroupSM and a supply chain management expert, shared with MCIE’s (Manufacturing Council of the Inland Empire) 2015 Inland Empire Manufacturing Summit attendees proven strategies on how they can fulfill customer expectations in today’s fast-moving delivery landscape. As a panelist alongside other leading supply chain experts, Anderson discussed the tumultuous but exciting effect same day delivery and the changing distribution systems is having on businesses and the opportunities that are becoming available to those that are willing to meet the challenge.

“Manufacturers and distributors are starting to expect the same service level as consumers, thus creating channel disruption and dramatically changing supply chain requirements.  Consumers expect same day deliveries and 24-hour customer service. Technology has made that possible, and companies like Amazon and Ebay are demonstrating this every day,” says Lisa Anderson, President of LMA Consulting Group. “Growth-oriented companies all over the world are also on this course.  Businesses who are not exploring and leveraging technology and re-thinking supply chain design to meet and exceed these requirements will quickly be left behind.”

The 2015 Inland Empire Manufacturing Summit is The Manufacturers’ Council of the Inland Empire (MCIE) annual showcase of success stories of firms in the Inland Empire. MCIE’s educational programs explore current manufacturing topics addressing the needs and expectations of manufacturers, employees, students, and the community.  The Summit  attracted visitors from all over Southern California and was held at the Riverside Convention Center, Riverside, CA. More material is available on the MCIE website with information about Lisa Anderson’s panel participation (http://mfgcouncilie.com/session/channel-disruption-and-marketing-same-day-delivery-and-how-the-changing-distribution-systems-will-impact-every-business/ ).

About LMA Consulting Group – Lisa Anderson, MBA, CSCP

Lisa Anderson is a leading expert in selecting & implementing strategic priorities and ranked 16 most influential in supply chain by SAP. Known as ‘The Manufacturing Connector’ Lisa has the unique ability to zero in on the critical strategic priorities and bridge the gap between strategy and execution to achieve dramatically improved service levels, accelerated cash flow and increased profits. With a keen focus on elevating business performance, Lisa is passionate about not only synthesizing strategic priorities that will deliver business results but also in designing an implementation approach that delivers rapid results.

Prior to founding LMA Consulting Group Inc., Lisa was the Vice President of Operations and Supply Chain of PaperPak, Inc. Her twelve-year tenure included transitions and promotions through the company transformation from a $100 million family-owned business, through a merger and acquisition of three businesses into one $350 million dollar global company, followed by a management leveraged buyout in combination with an investment banking group.

A sought-after writer and speaker, Lisa has spoken at the Global Supply Chain & Logistics Summit, the APICS International Conference and as a visiting lecturer at the University of Southern California’s Entrepreneurial Program. Lisa is the author of “Leverage Social Networks to Drive Business Results,” has published hundreds of articles and has been quoted in the media including The Wall Street Journal, ABC News and Industry Week.

Lisa serves as an Advisory Board Member for the Advanced Supply Chain Certification program at California State University Fullerton’s Extended Education, is Board approved in Supply Chain strategy by the Society for Advancement in Consulting, is an APICS Certified Supply Chain Professional (CSCP) and won the APICS Southwest District’s Milt Cook Award in 2011.

With a blend of management, finance and operations, Lisa received her MBA with an emphasis in Finance from California State University Fullerton and her BSBA with an emphasis in Operations Management from the University of North Carolina at Chapel Hill.

She has traveled extensively throughout North America, Central America and Europe, including a summer in Oxford when attending the University of North Carolina. Lisa tries to make as many stops as possible at in New Orleans to enjoy a beignet at the Café de Monde. And, in recognition of her extraordinary tenacity to accomplish goals, her colleagues fondly refer to her as “pit terrier.”