Manufacturing and distributing product to meet customer demand can be like a puzzle unless you start using SIOP as a core process to run your business. SIOP (sales, inventory, & operations planning) taken to the best practice degree is often associated with integrated business planning. In some circles, [...]
As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have to be competent. [...]
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.
Though reducing inventory is generally advisable special situations arise when stocking inventory makes good business sense.
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.
Must you compromise quality for speed? Reducing lead time will increase customer satisfaction and avoid the Amazon Effect.
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
Certainly, Sales is at the heart of any organization. Without growth, a company will eventually decline and wither away. Thus, having top notch sales people is cornerstone to success. Of course I advocate thinking of all your employees like salespeople as they represent the company and can make [...]
According to a recent KPMG survey on the Global Manufacturing Outlook, executives are thinking about innovation. 81% are altering their business models to to encourage collaboration with customers, suppliers and other partners to "improve the value of their innovation investments". Speed is critical. Thus, a key question is how [...]
Do you know what your company's traditions are? If not, find out. Ask long-term employees.
