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customer service

Why Planning is at the Crux of Success

There is a LOT you can do this week to improve your integrated planning process.

Plan the Work; Work the Plan

Oftentimes we spend countless hours planning a project with details, responsibilities and timelines, only to forget to work the plan. Once a plan is done, refocus your energy to execution.

Should Supply Chain be a Strategic Function?

The supply chain has a dramatic impact on several areas of the company – the ability to grow and “keep customers promises”, profitability, cash flow, and customer service.

The Amazon Effect – Higher Customer Service Standards

LMA Webinar: How to Gain a Competitive Advantage with SIOP

APICS 2005: Big Data

The ability to turn data into actionable insights is becoming a key differentiator for business success. In this APICS International Conference interview, Lisa Anderson explains how manufacturers and supply chain leaders can use big data to make smarter decisions, improve performance, and gain a competitive edge.

The Amazon Effect: Raising the Bar for Manufacturing Success

At the APICS International Conference, Lisa Anderson discusses how the Amazon Effect is reshaping manufacturing and distribution. Learn why speed, innovation, collaboration, and Sales, Inventory & Operations Planning (SIOP) are essential to meeting rising customer expectations and driving supply chain success.

Inventory Management Remains Core to Success

Inventory management may be a less exciting supply chain topic but it is the linchpin in a manufacturing or distribution business.

The Super Bowl and Your Brand

One easy tip related to personal branding is to act as though everything you say, your leadership style behind closed doors etc. will be published in tomorrow's New York Times

Keys to Successful Growth

Though gratifying, periods of business growth can be the most challenging to manage. The keys to successfully manage growth are people, simple project timelines and follow-up.

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