Obsession with Your Customer
Technology for technology sake is expensive and useless. Put it to work.
Historic Importance & the Hotel del Coronado
What historical significance does your company have? Think about how you can bring the historical importance of your company, its founders and even long-term employees to life.
Shangri-La: the Best Hotel Service Bar None
What are you doing to provide this level of service to your customers? Are you providing what they have asked for or what they would love if they knew to ask for it?
Lisa Anderson Presents “The Increased Need for More Control, Speed and Profit”
Join LMA Consulting Group President, Lisa Anderson, as she hosts an interactive discussion on how supply chain leaders can make their businesses thrive when they’re up against shorter lead times, increasing risks and labor rates.
Why Customers Rule
Start asking your customers and employees what is important to them. You might not even have to open your mouth - start listening to what is said AND what isn't said.
Why Customer Service Trumps All!
Customer service should rise to the top of your list in terms of priorities - assuming you want to maintain and grow your business and/or would like to enjoy your work life
Big Customer Promises
Don't get too worked up trying to think about your bold customer promise. Start by thinking about your view of your customers.
Staples & the Power of Customer Service
When I've needed customer service the most, Staples has been there!
People, People, & People
The bottom line is that PEOPLE will ensure that your bottom line hits your objectives
Vivid Sydney is Spectacular
What are you doing to attract new customers, employees and other partners during your low season?