It’s a Small World & the Customer Experience
No matter your position, try experiencing your company as a customer would. Are you able to call whoever you might need to talk to without annoying phone system automation?
Outstanding Customer Experience Can Be A Key Differentiator For Successful Businesses
CLAREMONT, Calif., August 1, 2018/ExpertClick/ -- Organizations that offer outstanding customer experience are often those that are more innovative, profitable, and higher performing, according to The Society for the Advancement of Consulting® (SAC). Innovative Cultures That Exceed Customer Needs Breed Success “It is worthwhile to invest in customer service [...]
When is it the ‘Right’ Time for a Supply Chain Network Assessment?
Supply Chain networks that are not set up to support scalable, profitable growth have a high likelihood of negatively impacting your customers, impeding your growth and consuming far more resources than ever imagined to sustain.
Ireland’s Lean, Green Forklift Plant Proves Robots & IoT Not Required
According to a new an Industry Week article, you can achieve amazing growth and success without robots and IoT! Combilift has used innovation, creativity and the customer experience to go it alone with amazing results! Safer, simpler, smarter is their tag line.
Manufacturing & California are on Fire!
According to the Industry Week and the National Association of Manufacturers, manufacturing is on fire! Manufacturers optimism registered 95.1% - the highest level EVER recorded!
Should I Move? Practical Insights in Whether to Move
Uncover vital considerations for strategic business relocation, including lease renewals, cost factors, and supply chain assessments.
There is More to Chicago than Good Pizza. Logistics Anyone?
Chicago logistics is all about connectivity. Connecting the east with the west, Chicago is a natural hub. 5 international airports, 7 Class I railroads carrying 50% of the nation's freight (think of the enormity of that figure!), 3rd largest intermodal port in the world, 3rd largest interstate highway system in America, and more.
Critical Mass Radio Show: Interview on Will Robots Pay Back?
From self-driving cars to automatic machines, technology is taking over much of society. But should robots be viewed as the ultimatum? Lisa Anderson, author of Will Robots Pay Back? joined us to share her perspective. Here are three takeaways from our time with Lisa Anderson on Critical Mass Radio Show
Southwest, JetBlue and How People are the Brand
What values do you stand for? Do your employees know your values? Are they apparent in how people behave or are they just on a piece of paper? Are you willing to let your top performer go because he/she doesn't live up to the values?
E-Commerce is on Fire
At the Southern California E-Commerce and Logistics Summit, there was much discussion on e-commerce.