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customer service

How Customer Service & Retention Directly Impact Profits & Performance

June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' [...]

Amazon Adds In-Garage Delivery Option

According to Good Morning America, Amazon is adding in-garage delivery options to its already vast array of delivery options - in-home and in-car.

Key Manufacturing Trends from the MCIE Manufacturing Summit

Following the MCIE Manufacturing Summit and Innovation Awards, Lisa Anderson and Diane Garcia discuss the trends shaping the future of manufacturing. From rising customer expectations and the Amazon Effect to data-driven decision-making, workforce development, supply chain resilience, and SIOP, they explore how manufacturers can build agility and position themselves for long-term success.

The Resilient Supply Chain: Succeeding in the Amazon Era

Embrace supply chain resilience strategies to thrive in the Amazon era, focusing on rapid delivery and collaborative service.

Resilient Supply Chain: At the Cross-Section of Success

Discover how integrating resilience into supply chain strategies leads to success amid market volatility and disruption.

Have you Thought about Increasing Demand?

No matter the position of my client (typically a CEO, Owner, CFO, General Manager or Board member), he/she is interested in increasing demand, and the project we are brought in to focus on relates to increasing demand, either directly or indirectly.

What’s Ahead for Business?

Our most successful clients will be thinking about these trends to integrate into their strategy, their customer conversations and their employee and partner plans. Are you positioned to take advantage of the opportunities and avoid the risks?

Manufacturing Adds the Most Jobs in the Year

According to Industry Week, manufacturing employment increased almost 300,000 over the last year! This is after increasing around 200,000 the year prior which is more than a 40% increase.

The News is Paying Attention to Manufacturing: Are You?

If you are in manufacturing or relate to manufacturing, pay attention!  There is plenty of opportunity to grow and thrive in today's business environment. What are you doing to take advantage of the vast potential?

Supply Chain Resiliency: Video Interview on Disruption in Logistics

With an increasing frequency, supply chain partners are pulling together to find solutions to challenges.  Moreover, the strategic use of data is at a premium. Our most successful clients don't wait for these disruptors to crush them.

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