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customer service

Supply Chain Strategies for Success

If there is one area that changes on a seemingly daily basis, it is your end-to-end supply chain.

How Organization Can Be Your Secret to Success

Being organized is NOT the same as being neat.

Key to Sales (and Career) Success

It seems it should be easy to figure out a way to be likeable; however, I don't think that's necessarily true.

Why Marketing Shouldn’t be Overlooked with SIOP

Integrating marketing in the SIOP process is crucial for aligning demand planning with business growth, customer engagement, and supply chain efficiency

The Power of Caring & Hospice of the Valley

Think about what type of environment you want to create in your company, department, team or with your customers and suppliers.  How can you make that a reality?

Are You Ready for Q4?

Think about what is important to your business and evaluate what should be done in preparation for Q4. You’ll be ahead of the curve.

Why Care About Systems Transactions?

Accurate systems transactions improve inventory accuracy, customer service, and operational efficiency in business

SIOP/ Integrated Business Planning

Manufacturing and distributing product to meet customer demand can be like a puzzle unless you start using SIOP as a core process to run your business. SIOP (sales, inventory, & operations planning) taken to the best practice degree is often associated with integrated business planning. In some circles, [...]

It’s Not What You Know; It’s Who You Know

As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have to be competent. [...]

The Power of Customer Service & My Poor Car

Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.

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