Should We Always Aim to Reduce Inventory Levels?
Though reducing inventory is generally advisable special situations arise when stocking inventory makes good business sense.
Why The Little Things Matter
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.
Slashing Lead Times to Counter the ‘Amazon Effect’
Must you compromise quality for speed? Reducing lead time will increase customer satisfaction and avoid the Amazon Effect.
The Power of Customer Service
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
A Tribute to a Top Salesman
Certainly, Sales is at the heart of any organization. Without growth, a company will eventually decline and wither away. Thus, having top notch sales people is cornerstone to success. Of course I advocate thinking of all your employees like salespeople as they represent the company and can make [...]
Manufacturers See Critical Importance of Collaboration
According to a recent KPMG survey on the Global Manufacturing Outlook, executives are thinking about innovation. 81% are altering their business models to to encourage collaboration with customers, suppliers and other partners to "improve the value of their innovation investments". Speed is critical. Thus, a key question is how [...]
Grand Ole Opry & Why Tradition Still Matters
Do you know what your company's traditions are? If not, find out. Ask long-term employees.
Leverage Systems for Growth
There are countless reasons to consider implementing a new system, upgrading your system or further leveraging your system to support growth.
The Power of Amazon
Although Amazon has many intriguing aspects, their focus is on the customer
Customer Service Starts with Employees
Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees?