Published in Computerworld on April 16, 2014
Manufacturers are investing in technology and systems that help their efficiency or improve profitability, comments Lisa Anderson, out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. in Claremont, CA. “They want to automate and provide more visibility about orders to customers.” Customers now expect 24/7 service and the ability to check their order status online, and manufacturers that leverage technology to those ends have an opportunity to differentiate themselves in the marketplace