Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon, according to a research study performed by LMA Consulting Group Inc. Amazon has created not only a buzz with their innovative service options but they have also raised the bar for [...]
Create a work culture where the customer’s needs come first to ensure project management success. In today’s new normal business environment, customer service is pivotal in project management ONLY if you want to ensure success. According to my firm’s recent research report, Amazon Effect, which covered the role of [...]
Transactions occur so often you may not even be giving them a second thought. But each one has the potential to affect growth and profits. Few executives think much about transaction criticality. Transactions certainly aren't strategic; however, I have seen numerous clients growth and profit plans negatively affected by [...]
Business opportunities are fleeting – prepare to capitalize on them before your competition does. One of the keys to successful growth is learning to spot opportunities - and leveraging them. While working with clients of all shapes and sizes, I find that opportunities are all around us; however, we [...]
Competing priorities may seem equally important and worthy of full attention. For significant impact, though, you have to stop and determine what you can safely put on the back burner. Why is it so challenging for executives to focus on priorities? It would seem simple; however it rarely is [...]
I'm in process of teaching my first APICS CSCP (Certified Supply Chain Professional) session, and earlier today I taught a section on CRM. In addition, I've been helping clients select the "right" ERP system to best meet their business priorities, and CRM has emerged as a top priority. The [...]
Working in partnership with your customers delivers winning results on both ends. Customer collaboration has become cornerstone to success in today’s supply chain driven world. We are all part of a supply chain, and so we must look for ways to thrive within our supply chains. Undoubtedly, those who [...]
Developing and maintaining a working production plan is no easy feat, but the best planners make the job seem effortless. Production planning is often overlooked as to its true value. Perhaps it is because it is often delegated to lower-skilled resources? Or perhaps it is because it is in [...]
Published December 26, 2014 There have been a few times in the last day where I'm reminded of the value of customer service. There is an art to success. It is not merely the words spoken. Instead, it has to do with whether the person seems to truly care [...]
