In today's Amazonian environment, customers expect rapid delivery (same day/ next day is preferred regardless of industry), 24/7 accessibility, easy returns, innovative collaborations and much more. Add disruptors popping up all over (such as Uber, Netflix and more), trade war impacts and technology disruptors to entire industries (such as [...]
March 12, 2018 I had the opportunity to catch Bernadette Peters and Victor Garber in Hello Dolly on Broadway while in New York, and it was fabulous! Bernadette is "made for the part" (although I see the perfect fit for Bette Midler as well). Imagine how a musical that [...]
Making sure customers have the best service sometimes means loosening the reins and giving employees more freedom to make on-the-spot decisions. Lately, there has been a common theme at seemingly unrelated events - the importance of employee engagement and empowerment. Just in the last several weeks, it has come [...]
Published in "Project Times" website, March 13, 2017 Click here for original article. In leading and participating in hundreds if not thousands of projects during my 25-year career as an executive, consultant, and non-profit leader... it is apparent that the most important aspect of projecting success is keeping your [...]
To be an effective leader oftentimes means empowering employees to make changes and decisions to help customers even if those decisions don’t align with yours. The 80/20 of business success stems directly from leadership. The best leaders can make even the worst-performing teams excel and, unfortunately, the weakest leaders [...]
February 25, 2017 Earlier this week, I went on a tour of the Toyota North American Parts Center and had the opportunity to see the Toyota Production System techniques up close. It is always amazing to see that no matter how many millions are spent on technology (which I [...]
With today’s high customer expectations for quick service, 24/7 accessibility and expanded services supply chain managers are increasingly overloaded. Delegation is key to meeting demands and working efficiently. Published in "Project Times" website, March 1, 2016 Click here for original article. In today's Amazon-impacted world, customers have higher expectations [...]
