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empowerment

Do You Have Empowered Teams?

Making sure customers have the best service sometimes means loosening the reins and giving employees more freedom to make on-the-spot decisions. Lately, there has been a common theme at seemingly unrelated events - the importance of employee engagement and empowerment. Just in the last several weeks, it has come [...]

Do You Really Support Empowerment?

To be an effective leader oftentimes means empowering employees to make changes and decisions to help customers even if those decisions don’t align with yours. The 80/20 of business success stems directly from leadership. The best leaders can make even the worst-performing teams excel and, unfortunately, the weakest leaders [...]

Tour of Toyota and the Toyota Production System

February 25, 2017 Earlier this week, I went on a tour of the Toyota North American Parts Center and had the opportunity to see the Toyota Production System techniques up close. It is always amazing to see that no matter how many millions are spent on technology (which I [...]

2020-10-02T19:51:51+00:00February 25, 2017|Categories: I've Been Thinking|Tags: , , , , , |

Keys to Delegation Success for Projects

With today’s high customer expectations for quick service, 24/7 accessibility and expanded services supply chain managers are increasingly overloaded. Delegation is key to meeting demands and working efficiently.Published in "Liquid Planners" website, March 1, 2016 Click here for original article. In today's Amazon-impacted world, customers have higher expectations of [...]

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