When you empower your people with the right tools and decision-making, they take share in the ownership and business success. Businesses must capture opportunities rapidly to outpace their competition. Thus, it is even more important to be the best at identifying, prioritizing, and implementing opportunities which will deliver bottom [...]
Differentiate your company with first class customer service. Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees? I never have! From my view, it is not possible for longer than a short-term time frame. On the other hand, if you [...]
Business opportunities are fleeting – prepare to capitalize on them before your competition does. One of the keys to successful growth is learning to spot opportunities - and leveraging them. While working with clients of all shapes and sizes, I find that opportunities are all around us; however, we [...]
Having engaged employees improves everything about the work experience from job satisfaction to elevated performance levels According to a 2013 Gallup poll, 70% of U.S. workers are not engaged. What a startling statistic! Through observation of clients, trade association members, and colleagues, I'd agree with that statistic. During my [...]
Playing on the strengths of high performing employees can lessen skills gaps within your organization while motivating everyone to perform at a higher level. Not a day goes by when an employee, volunteer, Board member or colleague doesn’t retire, get promoted, move companies, change roles within the company or [...]
Great leaders know how to engage and empower employees to thrive in the new normal business economy. In my recent conversations with clients and business contacts, a common concern has emerged: How to leverage the recovery to grow the business and increase profitability. There is considerable uncertainty surrounding how [...]
