The Amazon Effect – Exceptional Service
Do all of your employees act as if every customer, supplier and colleague is a key customer?
Profit Drivers
The key to success isn't to think about profit but instead to think about profit drivers.
What are the Benefits of SIOP?
Companies that conduct effective Sales, Inventory and Operations Planning (SIOP) are able to balance supply with demand and exceed customer expectations.
Strategic Priorities
I thought it might be interesting to brainstorm top strategic priorities commonplace today for manufacturers and distributors.
Stand Out From the Crowd and Delight Your Customers!
In today’s new normal business environment, everyone is struggling to survive and grow by a few percentage points. Don’t follow the pack; instead, stand out from the crowd with a customer service edge, and leverage the opportunity to leapfrog the competition.
The Hidden Benefit of Observation
What can you learn from all situations? Observe. Look for trends. Seek out opportunities.
E-Commerce is No Longer an Option
Customers deserve flexibility in how they receive products and services, e-commerce is a requirement for business success.
How to Thrive in 2010’s “New Normal” Business Operations Environment
In the Great Depression, more people became millionaires and more businesses prepared for success than in any other timeframe. The same type of opportunity will be available in the "new normal." Will your operation be the one to take advantage of this opportunity?
Metrics for Customer Loyalty
Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment.
Success in the New Normal Recovery
As the stock market just topped 12,000, it is apparent we are in a recovery. Yet it is far from a traditional recovery - jobless with limited growth. In fact, to most everyday people, it doesn't feel like a recovery.