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customer service

Manage the Impact of Supplier Risk in your Supply Chain

In this webinar, industry expert Lisa Anderson along with NETSTOCK's Russ Graff discuss their top insights on how businesses can improve their processes and reduce supplier risk to ensure they deliver what their customers need. 

Cleansing, Connecting & Consolidating Data to Support SIOP / S&OP and a Superior Customer Experience

One issue of significant importance during the current volatile times that was also key during previous periods (aggressive growth prior to the pandemic, the downturn of the Great Recession, etc.) is the critical importance of providing a superior customer experience. It is evergreen for companies that want to grow [...]

Thriving in an Inflationary Environment Using SIOP/ S&OP

We have entered a new era of with inflationary pressures. It started during the pandemic due to limited supply, but it has been spurred on with the rising oil and gas prices, commodity shortages, and rising food prices. Navigating successfully through these inflationary times will make the strong companies [...]

Importance of External Relationships in the Supply Chain

Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc. joins a panel of supply chain experts from the Society for the Advancement of Consulting (SAC) Global Supply Chain Special Interest Group to discuss the importance of external relationships in the supply chain.

Improving Sales, Inventory & Operations Planning

In this Industrial Insights podcast interview, Lisa Anderson discusses Sales, Inventory & Operations Planning (SIOP), end-to-end supply chain management, demand planning, and the strategies manufacturers can use to improve service, profitability, and scalable growth.

Challenges of Integrating Technology Across the Supply Chain

Challenges of Integrating Technology Across Supply Chain - Pac Rim/ North America Perspectives

Production Planning Best Practices to Recover Capacity

Every production planner has the challenging job of managing a complex set of conflicting priorities - meeting customer requested ship dates and new product trials, supporting manufacturing and logistics performance objectives, and addressing finance's objectives as it relates to inventory levels and cash flow.

Taking Control of Customer Success Using SIOP (S&OP)

We are in a new era with more opportunity to grow than ever before. COVID is largely in the rear-view mirror, and the strong companies are getting stronger. Consumers have returned to the scene and are robust purchasers of products, homes and services. Are you ready to grow and scale? Have you taken control of your end-to-end supply chain so that you can take advantage of the opportunities?

Why Value Added Service Matters & an Eco Tour of Catalina

The new driver went over and beyond to make our trip extra special since we had to wait a few hours. He took us to places he doesn't usually go, made sure that we got airport cookies (a "thing" in Catalina) even though the staff already clocked out to catch a ride down the hill (and so gave them to us for free), and generally made it an interesting trip. Value added service mattered!

Is It Possible to Realign the Supply Chain?

Global supply-chain disruptions are rampant. Manufacturers and business owners now routinely deal with triple and quadruple lead times, widespread shortages, escalating prices, and transportation delays. Every link in the supply chain is out of alignment. Think of the imbalance as a sixth-grader on one end of a teeter-totter and a kindergartner on the other—only worse.

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