Do these hypothetical situations sound familiar? Acme Company has a large, priority customer called Wylie Company. Acme must service Wylie flawlessly to maintain the contract, so to ensure stock is always available when Wylie needs it, Acme agrees to a guaranteed safety stock level for Wylie. And, Acme ends [...]
Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service include: Focus on providing value - know what your customers' value (service, price, features, lead time, etc). How can you be better than everyone else in providing your customer's [...]
Customer collaboration is always a good idea; however, leveraging customer collaboration during challenging economic times can be one of the keys to success. Pick up the phone - some of the largest successes I've seen result from simple yet critical conversations. It can be as simple as calling a [...]
The value of customer service might not be clear until it's necessary - after all, it seems like not a big deal to potentially sacrifice a bit of service in order to gain a good discount. How many of us shop for discounts at the store? Or, in a [...]
As I'm on my way to New York to give a speech on leveraging supply chain strategy to achieve a competitive advantage, I've been thinking about common themes with my speeches, articles, surveys and client observations - customer service emerged as a vital priority in all cases. Customer service [...]
Customer communication is always a good idea; however, leveraging customer communications during the new normal business environment is vital to success. Pick up the phone - some of the largest successes I've seen result from simple yet critical conversations. It can be as simple as calling a customer to [...]
Expand customer communication strategies to continually explore partnership opportunities for win-win situations. Improving customer communication is always a good idea; however, making these communications a key focus area is pivotal in today’s new normal business environment. I am consistently hearing about top priorities of business growth and improving business [...]
Originally published on PR Newswire on January 8, 2013 Business managers and entrepreneurs must not only drive bottom line business results by leveraging social networks but they must also stand out in the crowd in today's competition-intense business environment, according to supply chain expert Lisa Anderson, founder and President [...]
Originally published on PR Newswire on October 18, 2011 Business managers and entrepreneurs can thrive in today's new normal business environment with increased profitability and customer loyalty with already existing assets by creating a customer service edge, according to Lisa Anderson founder and President of LMA Consulting Group, Inc. [...]
