A systems transformation doesn’t necessarily relate to the computer system. Instead, a systems transformation relates to how the people, processes, systems, metrics, costs and more all come together to deliver profitable growth – or not! And, as one of my potential clients put it – dictates whether we are blind or able to see where we are going. Can you “see” where you are going?
We have received an increasing number of these types of calls lately. Perhaps it is because it is harder than it sounds to achieve a systems transformation.
Real life application
For example, in three situations that relate to a topic that we’re dealing with currently, the issue has built up to the need for a systems transformation over time. In all three situations, there is one or more “key resource” who knows how to navigate the system to deliver customer service, profit and success in some aspect of the business. Whether it’s related to inventory, pricing, procurement, margins etc.. But if the system isn’t in place to provide sustainability (which is definitely not uncommon) and the key resource changes in some respect or leaves the business, a BIG gap slowly emerges.
Do you need a systems transformation before an unwelcome surprise appears out of the blue?
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