Client Question Should we pay attention to all this high tech talk? Certainly it seems like everyone and their brother is talking about artificial intelligence, the internet of things, and even the use of technologies such as virtual reality and autonomous vehicles. And this is aside from mundane topics [...]
The need for a systems transformation seems to be arising more frequently lately. How do you know if it is time to consider a systems transformation? Let's start by defining a systems transformation. In essence, a systems transformation is an upgrade of the way you perform business inclusive of [...]
My APICS (#1 trade association for supply chain and operations management) chapter hosted an executive panel & networking symposium which was focused on the topic of innovation. Innovation is a critical topic! Problem solving and maintaining the status quo is no longer enough as customers expect more, regulations increase [...]
Creating an innovative business environment means opening your company up for some disruptive changes – in a great way – but none the easier. Creating an innovative culture is cornerstone to success! In today’s new normal business environment, customers expect “stand above the crowd” service with high-value products and [...]
With every business looking for a customer service edge your CRM system should set you apart from your competitors to create customer loyalty. Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I've seen the importance of [...]
Rushing forward without pertinent tools and processes can hinder your business goals. A systems pragmatist will gain traction by strengthening fundamental areas. As I've been going through my hundreds of articles to put together the 100 tips, it's become obvious as to which topics resonated with me as essential [...]
Technological innovations are abundant, even overwhelming. Rather than trying to modernize at every turn seek to leverage your I.T. department to provide maximum efficiency without non-value added work. We hear a lot about lean, Toyota Production System and the like; however, I rarely hear about Lean I.T. A friend [...]
Acknowledge your ERP implementation project leaders for their ability to manage multiple moving parts. I've found that successful ERP implementation project leaders are unsung heroes as few executives could or should understand the 1000's of moving parts & critical elements to achieving success. What are a few of these [...]
