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Strategy

The Amazon Effect Won’t Die!

We have been writing countless articles about the Amazon Effect for many years as customers have the upper hand. In essence, if you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon [...]

2020-10-07T22:17:32+00:00September 10, 2019|Categories: Amazon Effect, Customer Experience, Strategy, Talent|Tags: , , , , |

Strategy Isn’t Long Term!

As I meet with countless CEOs and P&L leaders at clients, via connections, at speeches etc., I pay attention to what is top of mind. Strategy is always top of mind for the most successful business leaders! After all, if a CEO makes in the millions (the top 10 [...]

2020-09-09T14:25:13+00:00August 7, 2019|Categories: Future Proofing, Strategy, Talent|Tags: , , , , , , |

Why Southwest Customers Wouldn’t Buy a Bentley

After giving 10 speeches on pricing and profits to groups of CEOs, it is certainly top of mind. Yet it should always be top of mind for executive teams. One unanimous finding from the informal research of executives is that pricing is a strategic topic and so we must [...]

The Strategic Benefit of SIOP

SIOP (Sales, Inventory, Operations Planning) should not be relegated to the Planning Department. Although the planning group is a key participant and might lead the process, SIOP touches upon several strategic issues as well as create alignment with Sales, Operations, R&D/ New Product Development, Finance, Purchasing, and more. As [...]

Pricing & Profits: It’s Not All About Revenue

According to CFO Magazine, Amazon's profit doubled to a record $3.6 billion in the first quarter yet reported its lowest growth rate in quarterly revenue since 2015. In today’s Amazonian environment, subscription services such as Amazon cloud and Kindle services as well as disruptive forces such as the 3rd [...]

ERP Selection: Why It Has Become a Strategic Priority

In today’s Amazonian environment, customers expect rapid delivery, over and beyond from cradle to grave, collaborative service, 24/7 accessibility and last-minute changes. Executives are realizing they must upgrade their technology infrastructure to meet and exceed these customer expectations while driving bottom line improvement. Your ERP decision will be one [...]

What is at the Cross-Section of Success?

In thinking back to the tours and events we've participated in, spoke at or led in the last 30 days, it provides a great cross-section of manufacturing and logistics industries and company sizes: Professional Women in Healthcare - spoke on the Amazon Effect Aerospace & Defense Forum - spoke [...]

The Resilient Supply Chain: Cross-Organizational Collaboration

I've been coordinating a process involving several disparate players, ranging from multiple educational institutions who are not aligned with one another, government players (with many differing goals), and business partners (with a completely different set of needs).  Although there are others, these 3 core groups are more than enough!   [...]

What’s Ahead for Business?

Thinking about our clients, colleagues and trade association/ trusted partner contacts from across multiple industries and company sizes, four overarching themes emerge in response to the question, "What's ahead for business?".  The customer experience: It doesn't matter whether we are talking about manufacturing, logistics, healthcare or services, the customer [...]

The Resilient Supply Chain: Do You Have Vendors or Partners?

Since we did research on "The Squeeze" for a speech on the the squeeze in aerosapce (meaning, how does the supplier in the middle between the Tier 1 suppliers who supply final assembly parts for an airplane and the powerhouse mills survive, or preferably thrive), we have been thinking [...]

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