Creating an IT roadmap shouldn’t be all about the bells and whistles of the system, but rather on the technology that supports the strategy and business objectives. Ever heard about 1's and 0's as it relates to computers? That level of detail is often what I see with systems. [...]
Successful companies forge partnerships with their IT departments to create an ERP system that provides data to make good decisions and provide their customers with an exceptional experience. Is IT viewed as a partner to the business? Or a necessary evil? Or something in-between? Successful companies go down the [...]
One of my colleagues, Vicki Jeter, is exceptional at designing and implementing lean for I.T. – in essence, Lean I.T. is about providing value in the eyes of the customer, driving out non-value-added work, and leveraging systems to achieve bottom line results. A few tips I’ve learned from her [...]
