Creating Customer Advocates During Supply Chain Disruption

Supply chain disruption has led to poor customer performance and frustration.  Service levels dropped dramatically at many clients, and they have been struggling to get caught up for quite a while. As past due orders piled up and delays and shortages rose, customers became concerned and started looking for alternatives. 

We will talk about how creating customer advocates can be a strategy to successfully navigate turbulent times, and more importantly, custsomer advocates can turn problems into opportunities. We will talk through client examples of turning unhappy customers into fans. What are the most successful companies doing to create and utilize customer advocates to thrive while the competition continues to struggle? Our expert panel of manufacturing and supply chain consultants will discuss the current state of affairs as it relates to customer performance, what our best clients are doing differently and will discuss and debate strategies to thrive and build customer loyalty during these times of volatility and disruption. 

Meet the panelists.