Dana Point and the Customers’ 1st Experience with Your Product or Service
Your customers' first impression can be very important. It gives them a "feeling" about your product or service.
How Customer Service & Retention Directly Impact Profits & Performance
June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' perceptions [...]
Let’s Manage Inventory for Our Customers
Explore Vendor Managed Inventory Benefits for improved supply chain efficiency, customer satisfaction, and cash flow.
Top Two Issues According to Wells Fargo Customers
Beyond talent, you had better protect your company from cyber security threats. It is as simple as "get an expert immediately if you aren't already working with one", no matter your organization's size. Small organizations are more likely to be attacked!
It’s a Small World & the Customer Experience
No matter your position, try experiencing your company as a customer would. Are you able to call whoever you might need to talk to without annoying phone system automation?
Outstanding Customer Experience Can Be A Key Differentiator For Successful Businesses
CLAREMONT, Calif., August 1, 2018/ExpertClick/ -- Organizations that offer outstanding customer experience are often those that are more innovative, profitable, and higher performing, according to The Society for the Advancement of Consulting® (SAC). Innovative Cultures That Exceed Customer Needs Breed Success “It is worthwhile to invest in customer service [...]
The Customer Experience
Insight into the modern business world shaped by diverse and evolving customer experience strategies.
Case in Point – The Customer Experience
Are you thinking beyond your customer requirements to the total experience?
Satisfy Customers First, and Cost Cuts Will Follow
Think carefully about your real objective. Are you truly interested in cost cuts? For my part, I have yet to hear of a company vision, mission, or strategy that’s related to cutting costs.