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Supply Chain Management

Rapid Assessments for Success

If you are interested in profitable growth, start by focusing your eagle eye on making an honest assessment of your business. You must know where you stand to develop a successful path forward. Whether you want to grow, increase profit, accelerate working capital or create superior relationships with your [...]

Repeat Customers Come Back for Service

Implementing sound customer service practices not only ‘wow’ your customers, but keep them coming back and referring you to others. Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service. A recent example [...]

2023-09-07T14:38:59-07:00July 31, 2014|Categories: Customer Service, Supply Chain Management|Tags: |

A Tip to Make Sure Innovative Service Remains Top of Mind

Published July 18, 2014 According to today's Wall Street Journal, Amazon is thinking of offering an unlimited reading service - a game changer! Amazon certainly epitomizes innovation as they continue to make waves with Sunday deliveries, the possibility of drones, and now unlimited reading services. According to my new [...]

100 Best Practices, Tips to Elevate Business Performance for Manufacturing

To celebrate my 100th Profit Through People(TM) newsletter, I wanted to share 100 of my favorite tips, best practices and strategies with you. I've covered many of these over the 10 years I have had my consulting business and it is my hope that they will give you and [...]

Best of the 100: The Strongest Link

As I've been going through my hundreds of articles to put together the 100 tips, it's become obvious as to which topics resonated with me as those essential to delivering bottom line business results. Here are a few highlights from supply chain management: Demand Planning - It starts here. [...]

PR Newswire: 67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.

Originally published on PR Newswire on June 17, 2014 CLAREMONT, Calif., June 17, 2014 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group and a supply chain management expert, reports that over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to [...]

2023-09-11T17:24:07-07:00June 17, 2014|Categories: Customer Service, Press Releases|Tags: , , , |

The Amazon Effect: Create a Customer Service Edge

Want to stand out from the crowd and provide loyalty-endearing service with rapid turnaround times? Create a customer service edge. There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! [...]

Start with Your Customer

Success begins and ends with your customers. I recently was the subject of what's called a "member spotlight" Q&A (question and answer) session about my business. Knowing my business centers on the supply chain, my interviewer asked me to draw a picture of a supply chain. It's always a [...]

SCM Global 100: Best Supply Chain Blogs in the World

Published in SupplyChainOpz in March 2014 Manufacturing and Supply Chain Expert, Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., blog was selected as one of the top 100 supply chain management blogs worldwide.

2023-10-03T08:26:16-07:00March 15, 2014|Categories: Global Trade, Geopolitics, & Import/ Export, In The News, Supply Chain|Tags: |

Top 46 Resource And Optimization Influencers (Plus a Few Others)

Published in prnewswire on Jan. 28, 2014 “Many businesses already know how focusing on supply chain management can drive dramatic increases in customer service and accelerate cash flow, but they haven’t realized that the benefits can extend further to combining green benefits with cost savings and becoming a better [...]

2023-09-19T11:37:02-07:00January 28, 2014|Categories: Press Releases, Supply Chain|Tags: , |
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